Route Service Manager - UniFirst

UniFirst is a leading provider within the $18 billion garment services industry, recognized for its unique family culture and stability as a $1.5 billion organization. With a workforce of over 13,000 team partners, UniFirst serves more than 300,000 business customer locations across the United States, Canada, and Europe. The company has received accolades such as inclusion in Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 - Best Big Companies" list. Established for over 80 years, UniFirst offers opportunities for rapid growth and career development within a supportive and diverse work environment. The company prides itself on its commitment to inclusion and equal employment opportunity, welcoming individuals from various backgrounds and ensuring accommodations for applicants with disabilities.

The Route Service Manager role at UniFirst is a dynamic leadership position focused on recruiting, training, and managing a team of Route Service Supervisors and Route Service Representatives responsible for delivering services to a diverse customer base. This role demands a strong leader who can drive customer satisfaction, promote account growth, and ensure profitability for their location. The Route Service Manager works closely with location management to coordinate customer service efforts and product programs, while also negotiating customer contract renewals.

This management position offers substantial career mobility within a rapidly expanding organization and provides comprehensive training aimed at enhancing team partner skills and career progression. The company values a culture of family and diversity, ensuring no night or weekend shifts to promote a balanced work life. Candidates will enjoy working in an environment that supports innovative problem-solving, effective team leadership, and strong communication. It is a role suited for results-driven individuals who thrive in relationship management and who are willing to actively participate alongside their teams to maintain high levels of customer satisfaction and operational excellence.

The Route Service Manager will oversee daily operations, lead recruitment and training initiatives, and foster strong relationships with both the team and customers. The position requires a high level of computer proficiency, excellent verbal and written communication skills, and the physical capability to lift up to 50 pounds. A valid non-commercial driver’s license and meeting pre-employment DOT physical requirements are mandatory. This role is essential to the growth and success of UniFirst’s service locations and offers a competitive employment experience backed by a comprehensive benefits package including 401K with company match, profit sharing, health insurance, paid time off, tuition reimbursement, and more.