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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a leading provider within the $18 billion garment services industry, recognized for its unique family culture and stability as a $1.5 billion organization. With a workforce of over 13,000 team partners, UniFirst serves more than 300,000 business customer locations across the United States, Canada, and Europe. The company has received accolades such as inclusion in Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 - Best Big Companies" list. Established for over 80 years, UniFirst offers opportunities for rapid growth and career development within a supportive and diverse work environment. The company prides itself... Show More
Job Requirements
- High School Diploma or GED required
- Bachelor’s degree preferred
- Prior customer service experience
- Ability to problem solve and handle various customer service situations
- Ability to negotiate, train, coach, and lead a team
- Strong computer proficiency with MS Office
- Excellent verbal and written communication skills
- Must be 21 years of age or older
- Valid non-commercial driver’s license in state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
- Individuals driving personal vehicles for business must meet minimum auto insurance requirements according to UniFirst standards
Job Qualifications
- Business savvy individual with ability to increase profit and grow customer satisfaction
- Results-driven relationship manager willing to support and lead team and customers
- Experience working with Route Service Representatives and Route Service Supervisors
- High School Diploma or GED, bachelor’s degree preferred
- Prior customer service experience
- Ability to problem solve and handle a variety of customer service situations
- Ability to negotiate, train, coach, and lead a team
- Strong computer proficiency with MS Office
- Excellent verbal and written communication skills
- 21 years of age or older
- Valid non-commercial driver’s license in state of residence
Job Duties
- Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
- Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
- Collaborate closely with location management team to provide the best customer service and product programs
- Negotiate customer contract renewals
- Support and lead the team in daily operational tasks
- Monitor team performance and implement improvement strategies
- Ensure compliance with company policies and safety regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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