Job Overview
Benefits
401K with company match
Profit sharing
Health Insurance
Employee assistance program
Life insurance
Paid Time Off
Direct Payroll Deposit
Tuition Reimbursement
employee discount
Employee Referral Bonuses
Job Description
UniFirst is a renowned leader in the garment services industry, with a legacy spanning over 80 years and a robust presence in the United States, Canada, and Europe. As an international company generating $1.5 billion in annual revenue, UniFirst operates in the $18 billion garment services market, serving approximately 300,000 business customer locations and employing over 13,000 team partners. The company is highly regarded for its commitment to growth, stability, and strong family-oriented culture, making it a distinguished place to build a career. Recognized by Selling Power magazine as one of the "Best Companies to Sell For" and by Forbes magazine as one of the "Platinum 400 - Best Big Companies," UniFirst continues to expand and innovate within the industry, providing its employees with ample opportunities for professional development and advancement.
UniFirst is currently seeking a dedicated Route Service Manager to join their dynamic team. This role is pivotal in driving customer satisfaction, account growth, and profitability for a specific location. The Route Service Manager will be responsible for recruiting, training, and leading a team comprising Route Service Supervisors and Route Service Representatives. These team members deliver services daily to a diverse range of customers, from small family-owned businesses to large corporate clients. The ideal candidate will have strong leadership skills, a passion for customer service excellence, and the ability to foster a high-performing team culture.
The position promises a supportive environment with comprehensive training designed to enhance job performance and facilitate career growth within the company. UniFirst promotes career mobility, offering fast-track advancement opportunities that could lead to leadership roles not only within the Route Service domain but also in plant operations and other organizational areas. The company culture emphasizes a family-friendly work environment, with no night or weekend shifts, ensuring work-life balance for its employees. Additionally, UniFirst values diversity and inclusion, fostering a workplace where a variety of cultures, personalities, and backgrounds contribute to the company’s success.
In this role, the Route Service Manager will oversee the entire lifecycle of their team, from recruitment through development, ensuring the delivery of exceptional customer service. They will collaborate closely with the location management team to align service programs with customer needs and negotiate contract renewals that benefit both the clients and the company. This position requires a hands-on manager who is willing to support their team and engage directly with customers to build lasting relationships. This is an excellent opportunity for someone who enjoys strategic thinking, team leadership, and contributing to business growth in a customer-oriented environment.
UniFirst is currently seeking a dedicated Route Service Manager to join their dynamic team. This role is pivotal in driving customer satisfaction, account growth, and profitability for a specific location. The Route Service Manager will be responsible for recruiting, training, and leading a team comprising Route Service Supervisors and Route Service Representatives. These team members deliver services daily to a diverse range of customers, from small family-owned businesses to large corporate clients. The ideal candidate will have strong leadership skills, a passion for customer service excellence, and the ability to foster a high-performing team culture.
The position promises a supportive environment with comprehensive training designed to enhance job performance and facilitate career growth within the company. UniFirst promotes career mobility, offering fast-track advancement opportunities that could lead to leadership roles not only within the Route Service domain but also in plant operations and other organizational areas. The company culture emphasizes a family-friendly work environment, with no night or weekend shifts, ensuring work-life balance for its employees. Additionally, UniFirst values diversity and inclusion, fostering a workplace where a variety of cultures, personalities, and backgrounds contribute to the company’s success.
In this role, the Route Service Manager will oversee the entire lifecycle of their team, from recruitment through development, ensuring the delivery of exceptional customer service. They will collaborate closely with the location management team to align service programs with customer needs and negotiate contract renewals that benefit both the clients and the company. This position requires a hands-on manager who is willing to support their team and engage directly with customers to build lasting relationships. This is an excellent opportunity for someone who enjoys strategic thinking, team leadership, and contributing to business growth in a customer-oriented environment.
Job Requirements
- High school diploma or GED
- Bachelor’s degree preferred
- Prior customer service experience
- Ability to problem solve and handle customer service situations
- Ability to negotiate, train, coach and lead a team
- Strong computer proficiency (MS Office)
- Excellent verbal and written communication skills
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
- Comply with minimum auto insurance requirements if driving personal vehicle for business
Job Qualifications
- Business savvy and enjoys innovative ways to help increase profit and customer satisfaction
- Results-driven relationship manager willing to assist team and customers
- Experience working with a team of Route Service Representatives and Supervisors
- High school diploma or GED – bachelor’s degree preferred
- Prior customer service experience
- Ability to problem solve and handle various customer service situations
- Ability to negotiate, train, coach and lead a team
- Strong computer proficiency (MS Office)
- Excellent verbal and written communication skills
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
Job Duties
- Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
- Build strong relationships with customers and elevate team’s level of achievement in customer satisfaction
- Collaborate closely with location management team to provide the best customer service and product programs
- Negotiate customer contract renewals
Job Location
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