Route Service Manager - UniFirst

UniFirst is a leading company in the garment services industry with a distinctive family-oriented culture combined with the resources and stability of a well-established $1.5 billion organization. With over 80 years of industry experience and more than 13,000 employees serving 300,000 business customer locations across the U.S., Canada, and Europe, UniFirst has earned its place as a global leader. The company prides itself on offering quality career opportunities, personal growth, and a supportive environment. UniFirst’s commitment to diversity and inclusion embraces people of various cultures, backgrounds, and personalities, creating a rich workplace community that fosters success and collaboration. Recognized by esteemed publications like Forbes, and ranked as one of the best companies to work for, UniFirst continuously demonstrates its dedication to employee satisfaction and business excellence.

The role of Route Service Manager at UniFirst is designed for a dynamic and driven professional who is passionate about leading teams and fostering customer satisfaction and account growth. This full-time leadership position focuses on managing and developing a dedicated team of Route Service Supervisors and Route Service Representatives who deliver products to a diverse customer base, ranging from small businesses to major corporate clients. The Route Service Manager will play a pivotal role in recruiting, training, coaching, and leading their team to exceed performance expectations and achieve profitability goals.

The successful candidate is expected to build strong customer relationships by ensuring consistent delivery of quality services and addressing customer needs effectively. Collaboration with the location management team is also essential to develop optimal product programs and maintain excellent customer service standards. Responsibilities include negotiating customer contract renewals and driving operational excellence within their assigned location. This role offers not only immediate impacts on service quality and financial outcomes but also significant career mobility within UniFirst. Employees in this position receive extensive skills training tailored to enhance performance and support career advancement, making the role an excellent stepping stone to broader leadership opportunities within the company. UniFirst’s family culture promotes work-life balance by eliminating night and weekend shifts, fostering an environment where team members can thrive personally and professionally.