Route Service Manager - UniFirst

UniFirst is a leading company in the garment services industry, renowned for its unique family culture and over 80 years of sustained growth and stability. Founded as a provider of high-quality garment services, UniFirst has evolved into an international leader serving more than 300,000 business customer locations across the United States, Canada, and Europe. With a workforce of over 13,000 dedicated team partners, UniFirst prides itself on blending the benefits of a small company feel with the strength and resources of a $1.5 billion organization. The company has earned prestigious recognitions such as inclusion in Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 – Best Big Companies," solidifying its reputation as a top employer in the industry.

The Route Service Manager role at UniFirst is a dynamic and rewarding leadership position crucial to the operational success of the company's delivery services. This role involves recruiting, training, and leading a team of Route Service Supervisors and Route Service Representatives who manage daily deliveries to a diverse customer base ranging from small family-owned businesses to large corporate clients. The chosen candidate will play a fundamental role in driving customer satisfaction and account growth, while maintaining profitability for their assigned location.

UniFirst places a strong emphasis on employee development and career growth, offering comprehensive training programs designed to enhance the skills and performance of its Team Partners. The Route Service Manager position is a gateway to further leadership opportunities within the company's plants and across its broader organizational structure. Employees in this role enjoy a nurturing family-oriented culture without the burden of night or weekend shifts, promoting a balanced and supportive work environment.

The responsibilities of this position extend beyond team leadership to include building robust customer relationships and collaborating closely with the location management team to deliver exceptional customer service and product programs. The role also involves contract negotiation to secure renewals, ensuring continued business success and client retention. UniFirst values business savvy, innovative thinking, and a results-driven mindset in its Route Service Managers, who are expected to be hands-on leaders passionate about supporting and developing their teams and customers alike.

Additionally, UniFirst fosters a diverse workplace where different cultures, personalities, and backgrounds come together to drive success. This inclusive environment contributes to the overall strength and unity of the company. UniFirst is committed to equal opportunity employment and provides accommodations for applicants with disabilities during the hiring process. This commitment reflects the company’s core value of putting people first, making UniFirst not just a workplace, but a community where employees can thrive and build lasting careers.