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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
employee discount
Health Insurance
Referral program
Employee assistance program
401(k) matching
Tuition Reimbursement
Paid Time Off
Profit sharing
Life insurance
Job Description
UniFirst is a leading provider in the garment services industry with a rich history spanning over 80 years. The company proudly operates across the United States, Canada, and Europe, serving more than 300,000 business customer locations and employing over 13,000 team partners. Recognized for its family-like culture, UniFirst combines the benefits of a small company environment with the resources and stability of a 1.5-billion-dollar organization. UniFirst has earned accolades such as being listed among Selling Power magazine's "Best Companies to Sell For" and Forbes magazine's "Platinum 400 - Best Big Companies," reflecting its commitment to excellence and employee success.
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Job Requirements
- High School Diploma or GED
- Prior customer service experience
- Ability to problem solve and handle a variety customer service situations
- Ability to negotiate, train, coach and lead a team
- Strong computer proficiency including MS Office
- Excellent verbal and written communication skills
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
- Individuals who drive personal vehicles for business must comply with minimum auto insurance requirements
Job Qualifications
- An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
- A results-driven, relationship manager who isn’t afraid to roll up their sleeves and help the team and most importantly, the customer
- Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
- High School Diploma or GED – bachelor’s degree preferred
- Prior customer service experience
- Ability problem solve and handle a variety customer service situations
- Ability to negotiate, train, coach and lead a team
- Strong computer proficiency (MS Office)
- Excellent verbal and written communication skills
- 21 years of age
- Valid non-commercial driver’s license in the state of residence
- Must meet pre-employment DOT physical requirements
- Physically capable of lifting up to 50 pounds
Job Duties
- Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
- Build strong relationships with your customers and elevate your team’s level of achievement in customer satisfaction
- Collaborate closely with location management team to provide the best customer service and product programs
- Negotiate customer contract renewals
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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