Route Sales Representative (RSR)

Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Company Vehicle
Training and Development

Job Description

Golden Waffles, operating under New Carbon Company and headquartered in Glen Mills, Pennsylvania, is the largest supplier of waffle irons and waffle mix to the hospitality and foodservice industry. With over 85 years of experience, Golden Waffles has established itself as a leading provider of high-quality waffle solutions to more than 40,000 customer locations across North America and globally in approximately 45 countries. The company offers a comprehensive turnkey waffle program, including mixes, toppings, flavorings, waffle iron equipment, and maintenance services, catering to a wide range of clients such as restaurants, hotels, educational institutions, corporate environments, and theme parks. Employing around 270 associates and supported by a geographically dispersed route delivery team of roughly 115, Golden Waffles ensures efficient distribution through more than 80 distribution centers located throughout the United States, as well as a manufacturing and refurbishment center in South Bend, Indiana. This extensive network guarantees prompt service and delivery to all customers.

As a key player in the foodservice equipment and supply sector, Golden Waffles is committed to enabling its clients to offer guests a consistently delicious and high-quality product that supports profitable margins without the usual obstacles of waffle service. The company’s strong geographic footprint and global distribution partners allow it to provide coast-to-coast coverage in the U.S. and international service across multiple continents.

The Route Sales Representative position at Golden Waffles is a vital role exclusively designed for individuals who are motivated self-starters passionate about sales and customer service in a dynamic environment. This full-time role involves managing a designated sales route, building lasting customer relationships, and driving revenue growth within the assigned territory. The representative serves as the face of Golden Waffles, responsible for delivering products directly to customers while promoting the brand's trusted quality. Key responsibilities include expanding the customer base, educating clients on product offerings and promotions, and efficiently managing logistics to optimize delivery routes and inventory levels. The role demands excellent communication skills, the ability to work independently, and the physical fitness to handle the loading and unloading of products. Familiarity with compliance requirements, including Department of Transportation regulations, is essential.

In this role, the successful candidate will enjoy the opportunity to contribute to the ongoing success of a historic yet innovative company, benefiting from a well-established operational structure and a supportive team environment. The position offers a unique blend of sales, territory management, and hands-on operations that provide an engaging day-to-day experience incorporating customer interaction, problem-solving, and logistical planning. Prospective employees can expect a competitive salary reflecting the critical nature of this role within Golden Waffles, along with opportunities for professional growth in a thriving segment of the hospitality industry.

Job Requirements

  • High school diploma or GED
  • Proven experience in sales, route management, or a related field (foodservice or CPG industry preferred)
  • Valid driver's license with a clean driving record
  • Maintain DOT credentials including DOT certification and drug testing compliance
  • Ability to lift a minimum of 50 lbs
  • Physical ability to load/unload products and work in a fast-paced environment

Job Qualifications

  • High school diploma or GED
  • Proven experience in sales, route management, or a related field (foodservice or CPG industry preferred)
  • Valid driver's license with a clean driving record
  • Maintain DOT credentials including DOT certification and drug testing compliance
  • Ability to lift a minimum of 50 lbs
  • Physical ability to load/unload products and work in a fast-paced environment
  • Strong customer service and relationship-building skills with a consultative sales approach
  • Ability to work independently and efficiently manage time while meeting sales goals
  • Ability to operate a handheld device for processing orders
  • Excellent communication and problem-solving skills
  • Independent spirit and able to work without direct supervision
  • Ability to meet deadlines and ensure timely deliveries
  • Eye for detail and ensure the quality of products sold

Job Duties

  • Develop and maintain strong relationships with existing customers to increase product sales and order consistency
  • Identify and secure new business opportunities within the assigned territory to expand market share
  • Promote new products and upsell additional offerings to maximize revenue per customer
  • Execute strategic sales plans to meet and exceed monthly, quarterly, and annual sales targets
  • Educate customers on product offerings, pricing, promotions, and merchandising strategies to optimize sales potential
  • Efficiently manage a designated sales route, ensuring all customers receive timely deliveries and exceptional service
  • Plan and execute route schedules to optimize time, fuel efficiency, and sales opportunities
  • Monitor inventory levels, track sales performance, and place accurate product orders to meet customer demand
  • Utilize company tools and technology to track sales performance, order status, and customer insights
  • Maintain up-to-date knowledge of market trends and competitor activities within the assigned territory
  • Load, transport, and deliver products safely while complying with all DOT (Department of Transportation) and company driving regulations
  • Ensure proper handling and storage of products to maintain freshness and quality
  • Adhere to company policies, safety procedures, and compliance guidelines, including vehicle maintenance and sanitation standards
  • Complete all necessary reports, invoices, and documentation accurately and on time

Job Criteria

Experience

Mid Level (3-7 years)


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