Round Table Pizza - Room Service Runner - Full Time & Part Time
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Employee assistance program
Job Description
This position is offered within a reputable hospitality establishment, likely a hotel or resort, which is known for delivering outstanding guest services across various food and beverage operations. Such establishments emphasize exceptional customer experience, cleanliness, professional service, and efficient order handling to meet the dynamic needs of guests in multiple settings, including in-room dining and takeout services. Employment in this role is typically full-time with shifts spanning days, nights, weekends, and holidays, allowing the business to maintain its high standards around the clock. The salary is aligned with industry standards and competitive within the local market to attract candidates committed to quality service delivery.
The role centers around ensuring the smooth and precise delivery of food and beverage orders from the kitchen to guests’ rooms or designated pickup locations. It incorporates operating and managing order kiosks, maintaining quality control during order handoffs, and facilitating excellent communication to handle any unforeseen delays or problems efficiently. In addition to these core responsibilities, the position demands keeping track of inventory and supplies pertinent to food delivery, such as paper goods, condiments, and to-go containers, which are crucial for seamless service. The role also includes backing up takeout packing and ensuring all amenities related to room service meet the expected standards.
As a vital link between the kitchen and guest, the team member must exhibit professionalism, courtesy, and attentiveness. They are also responsible for maintaining cleanliness and organization of the room service area, ensuring all equipment functions properly and reporting any issues immediately. The job requires physical stamina due to frequent walking, standing, lifting up to 50 pounds, and repetitive motions, making it suitable for active candidates. Knowledge of dishroom operations, glassware handling, and basic reading, writing, and math skills support the efficiency of their duties.
Overall, this role requires a committed individual with strong communication skills in English, the ability to collaborate within a team, and a flexible attitude towards working various shifts as business needs dictate. Candidates must be at least 21 years old and demonstrate competency in problem-solving, independent judgment, and decision-making. This position is crucial to enhancing guest satisfaction through timely, accurate, and friendly service, making it a cornerstone of the hospitality team's success.
The role centers around ensuring the smooth and precise delivery of food and beverage orders from the kitchen to guests’ rooms or designated pickup locations. It incorporates operating and managing order kiosks, maintaining quality control during order handoffs, and facilitating excellent communication to handle any unforeseen delays or problems efficiently. In addition to these core responsibilities, the position demands keeping track of inventory and supplies pertinent to food delivery, such as paper goods, condiments, and to-go containers, which are crucial for seamless service. The role also includes backing up takeout packing and ensuring all amenities related to room service meet the expected standards.
As a vital link between the kitchen and guest, the team member must exhibit professionalism, courtesy, and attentiveness. They are also responsible for maintaining cleanliness and organization of the room service area, ensuring all equipment functions properly and reporting any issues immediately. The job requires physical stamina due to frequent walking, standing, lifting up to 50 pounds, and repetitive motions, making it suitable for active candidates. Knowledge of dishroom operations, glassware handling, and basic reading, writing, and math skills support the efficiency of their duties.
Overall, this role requires a committed individual with strong communication skills in English, the ability to collaborate within a team, and a flexible attitude towards working various shifts as business needs dictate. Candidates must be at least 21 years old and demonstrate competency in problem-solving, independent judgment, and decision-making. This position is crucial to enhancing guest satisfaction through timely, accurate, and friendly service, making it a cornerstone of the hospitality team's success.
Job Requirements
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
- Must be a minimum of 21 years of age
Job Qualifications
- Knowledge of and ability to identify menu products
- Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines
- Knowledge of the dish room including separating silverware, dishes and glassware appropriately
- Candidate must be able to communicate in English, both in written and oral form
- Ability of simple reading, math, writing and task completion skills
- Must have skills in compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate
- Must be a minimum of 21 years of age
Job Duties
- Collect orders from the kitchen, ensure they have been prepared correctly, promptly and efficiently deliver to the guest's room
- Manage the kitchen mobile order kiosk
- Ensure orders are delivered accurately and in good condition, check for condiments, requests by guests that is noted on the ticket
- Communicate any issues or delays that arise and resolve problems efficiently
- Aware of all amenities to ensure they are set-up and delivered on time
- Consistently deliver courteous and professional service
- Keep a track of delivery orders, fill out the log
- Fill the to go area with silverware, soufflé cups, to go condiments
- Daily inventory of paper goods and notify the MOD of items running low
- Ensure room service area is clean, organized, and all equipment is functioning properly
- Report any problems to the Restaurant/Room Service Manager
- Work as backup personnel to pack takeout orders and deliver to the host desk
- Any other duties as assigned within the scope of this position
Job Criteria
Experience
No experience required
Job Location
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