Round Rock 01 (Gattis School Rd) Bakery - Food Service Rep - Part Time

H-E-B is a renowned American supermarket chain known for its deep regional presence and commitment to quality customer service and fresh products. Operating primarily in Texas and northern Mexico, H-E-B focuses on delivering an outstanding grocery shopping experience through a combination of local product offerings, exceptional customer engagement, and top-notch food safety standards. The company is widely respected for fostering a supportive work environment and prioritizing employee growth, making it one of the leading retail employers in the region. As a supermarket chain, H-E-B provides a variety of roles within its fresh departments, such as bakery, deli, and prepared foods, each designed to uphold quality, food safety, and customer satisfaction standards.

The Food Service Representative role at H-E-B is pivotal in maintaining well-stocked, well-organized departments that meet the high standards of quality and service H-E-B is known for. This role involves not only preparing, packaging, and merchandising fresh food products daily but also delivering superior customer service by assisting customers with their orders and product knowledge. Food Service Representatives play a key role in enhancing the customer experience by providing accurate product information, handling special orders, and ensuring that all food safety and sanitation guidelines are strictly adhered to. This position requires individuals who are capable of working efficiently in a fast-paced retail environment while maintaining attention to detail and high standards of cleanliness.

The role includes specific duties customized to different departments within the store, such as bakery, deli, and prepared foods. In the bakery department, responsibilities include recording production and managing shrink to aid production planning, along with tasks like baking, frying, and decorating. In the deli section, this role involves handling service counter customers, managing inventory using ordering systems and production planners, and preparing catering orders. For prepared foods, representatives serve and package products upon customer request and offer guidance on preparation and reheating instructions, while also supporting chefs with food preparation tasks such as cutting, slicing, and dicing.

The Food Service Representative is expected to follow H-E-B’s comprehensive food safety and sanitation regulations, operate and maintain equipment, clean display cases, and adhere strictly to store operating procedures. This role requires excellent interpersonal skills to interact with customers effectively and strong organizational skills to manage inventory and ensure product freshness. Furthermore, the position demands physical capability to work in various environmental conditions and perform tasks like lifting and reaching frequently, depending on the department. Employees may be expected to modify duties based on business needs, underscoring the dynamic nature of this customer-focused role.