Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee recognition programs
Professional development opportunities
safe work environment
Job Description
The Nugget Casino Resort is a renowned hospitality establishment known for its full-service casino and exceptional dining experiences. As a prominent entertainment and lodging destination, the Nugget Casino Resort operates a variety of restaurants, delivering exceptional culinary delights combined with an atmosphere that fosters guest satisfaction and engagement. With a commitment to excellence, the resort continually strives to enhance its service quality and guest experiences to maintain its reputation as a leading hospitality venue. The company emphasizes professional development, operational efficiency, and compliance with all applicable regulatory standards. They foster an inclusive and vibrant workplace culture dedicated to teamwork, recognition, and safety.
The Restaurant Manager at the Nugget Casino Resort plays a pivotal role in overseeing the 24-hour restaurant operations. This leadership position focuses on ensuring total guest satisfaction by implementing and monitoring high service standards while simultaneously driving sales growth, increasing profits, and amplifying brand awareness. The manager is responsible for managing day-to-day operations, including guest service initiatives, maintaining product quality, enforcing cost controls, and ensuring profitability. The role requires a hands-on approach to staff supervision, development, and performance management, ensuring employees adhere to company policies, safety protocols, and health regulations. In addition, this role is critical for enhancing the overall efficiency of restaurant operations by optimizing schedules, managing waste, facilitating repairs and maintenance, and employing financial reports to boost product upselling and revenue.
The position involves coordination with various team members and supervisors to maintain smooth dining operations and exceptional customer experiences. The Restaurant Manager is expected to excel in communication, conflict resolution, and leadership, fostering a positive and professional environment for both team members and guests. Advanced proficiency with POS systems and Microsoft Office suite is essential for managing schedules, reports, and documentation effectively. The manager must uphold a positive corporate image while ensuring compliance with all company standards and regulatory requirements. This role reports directly to the VP of Food & Beverage, providing strategic insights and operational feedback.
This full-time position demands regular and predictable attendance, physical stamina to manage the restaurant environment, and the ability to lift up to 50 pounds. Candidates must be at least 21 years old, hold a high school diploma or equivalent, and possess a minimum of three years in high-volume restaurant supervision or management. Alcohol Awareness Certification is a mandatory qualification for ensuring responsible service within the venue.
Joining the Nugget Casino Resort as a Restaurant Manager offers a unique opportunity to lead a dynamic team in a fast-paced setting where guest satisfaction and operational excellence are paramount. The role encourages innovative thinking, continuous improvement, and the recognition of team members who exceed expectations to inspire morale and teamwork. The Nugget's commitment to safety, community standards, and employee development makes it a prestigious and rewarding employer within the food and beverage industry.
The Restaurant Manager at the Nugget Casino Resort plays a pivotal role in overseeing the 24-hour restaurant operations. This leadership position focuses on ensuring total guest satisfaction by implementing and monitoring high service standards while simultaneously driving sales growth, increasing profits, and amplifying brand awareness. The manager is responsible for managing day-to-day operations, including guest service initiatives, maintaining product quality, enforcing cost controls, and ensuring profitability. The role requires a hands-on approach to staff supervision, development, and performance management, ensuring employees adhere to company policies, safety protocols, and health regulations. In addition, this role is critical for enhancing the overall efficiency of restaurant operations by optimizing schedules, managing waste, facilitating repairs and maintenance, and employing financial reports to boost product upselling and revenue.
The position involves coordination with various team members and supervisors to maintain smooth dining operations and exceptional customer experiences. The Restaurant Manager is expected to excel in communication, conflict resolution, and leadership, fostering a positive and professional environment for both team members and guests. Advanced proficiency with POS systems and Microsoft Office suite is essential for managing schedules, reports, and documentation effectively. The manager must uphold a positive corporate image while ensuring compliance with all company standards and regulatory requirements. This role reports directly to the VP of Food & Beverage, providing strategic insights and operational feedback.
This full-time position demands regular and predictable attendance, physical stamina to manage the restaurant environment, and the ability to lift up to 50 pounds. Candidates must be at least 21 years old, hold a high school diploma or equivalent, and possess a minimum of three years in high-volume restaurant supervision or management. Alcohol Awareness Certification is a mandatory qualification for ensuring responsible service within the venue.
Joining the Nugget Casino Resort as a Restaurant Manager offers a unique opportunity to lead a dynamic team in a fast-paced setting where guest satisfaction and operational excellence are paramount. The role encourages innovative thinking, continuous improvement, and the recognition of team members who exceed expectations to inspire morale and teamwork. The Nugget's commitment to safety, community standards, and employee development makes it a prestigious and rewarding employer within the food and beverage industry.
Job Requirements
- Must be at least 21 years of age
- High school diploma or equivalent
- Minimum of 3 years high volume restaurant supervision or management
- Advanced knowledge of POS systems
- Proficient in the use of Microsoft Office Word Excel Outlook and PowerPoint
- Alcohol Awareness Certification
- Effectively communicate with others both verbally and in written form using the English language
- Ability to walk stand or sit for long periods of time
- Ability to lift and move product up to 50 lbs
- Fine finger manipulation
- Work environment may include smoke and variable temperature lighting and noise levels
- Work may be performed indoors and outdoors during special events
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years high volume restaurant supervision or management
- Advanced knowledge of POS systems
- Proficient in the use of Microsoft Office Word Excel Outlook and PowerPoint
- Alcohol Awareness Certification
Job Duties
- Manage the day-to-day operations of a 24-hour restaurant to include guest service standards and initiatives product quality cost controls profitability budgeting and forecasting and policy and procedure implementation
- Monitor and develop team member performance by providing supervision and professional development counseling and evaluations and delivering recognition
- Greet and communicate with guests in a friendly and courteous manner
- Resolve guest complaints and issues in a timely and satisfactory manner to the guest and company
- Monitor the team members of the restaurant to assure they provide service in accordance with company and departmental standards and take action to correct any deficiencies through training and discipline
- Prepare work schedules of team members and delegate work and station assignments
- Prepare team member performance evaluations and disciplinary notices
- Circulate through restaurant and coordinate activities of team members to provide efficient and courteous service to our guests
- Inspect and monitor cleanliness of the restaurant and comply with safety and health code regulations
- Communicate and interact with food shift supervisors and team members
- Know understand follow and enforce all company and departmental policies and procedures
- Advanced proficiency in operating the POS systems
- Monitor the operation of the restaurant to ensure compliance with all standards and procedures established by the Food & Beverage Director as well as company and county health and regulatory standards and procedures
- Understand financial reports and apply the information in a timely and practical fashion to improve the operation
- Implement and insure prompt and courteous service to our guests in compliance with standards set forth by the Nugget Casino Resort
- Maintain proper staffing levels through efficient hiring of new team members
- Facilitate all aspects of repairs and maintenance
- Keep documentation through proper email systems
- Decrease costs through effective scheduling and management of waste
- Increase revenue through training and use of financial reports to ensure upsell of product
- Create new ideas and implement these ideas
- Readily identify and implement more efficient methods of operation
- Perform other duties as assigned
- Using the Nugget’s system of recognition recognize team members who are going above and beyond
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local state and federal regulations
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
- Immediately report unsafe conditions team member or guest incidents to Security Management and the Safety Manager
- Always maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
- Regular predictable attendance is required
- Other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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