Rosie's Cafe Foodserver Fulltime Swing Shift

Sparks, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee Recognition Program

Job Description

The Nugget is a well-established restaurant known for delivering exceptional dining experiences to its guests. With a strong commitment to hospitality and a focus on quality service, the Nugget has built a reputation for excellence in the food and beverage industry. The restaurant operates in a dynamic and fast-paced environment where teamwork, communication, and guest satisfaction are paramount. Employees at the Nugget are valued for their dedication to providing outstanding service and maintaining a welcoming atmosphere for all patrons.

This role is designed for individuals passionate about hospitality and eager to contribute to a positive dining experience. The primary responsibility is to provide an excellent guest experience by promptly taking food and drink orders, offering menu suggestions, and delivering quality products consistently. The position requires a thorough knowledge of the menu items, drinks, and the ability to communicate special dietary needs effectively with the kitchen staff. Additionally, the role involves maintaining cleanliness and order in the dining area and service stations, as well as managing guest interactions with professionalism and courtesy.

Employees in this position are expected to demonstrate genuine hospitality by greeting guests and establishing rapport to ensure a memorable visit. The role includes responsibilities such as guiding guests through the menu options, ensuring timely and accurate order delivery, and providing attentive service throughout the meal, including refilling drinks and responding to guest needs. A commitment to safety, adherence to Nugget's policies, and compliance with local, state, and federal regulations are essential. This role also emphasizes teamwork by encouraging positive communication among all levels of staff and recognizing team members who exceed expectations.

This position reports directly to the Restaurant Manager and is crucial in upholding the Nugget's standards of service. Candidates must be at least 21 years old, possess a high school diploma or equivalent, and have a minimum of one year of serving experience in a high-volume restaurant setting. Effective English communication skills, both verbal and written, are required, along with an Alcohol Awareness Certification within the first 30 days of employment. Physical demands of the job include the ability to stand for extended periods, lift up to 50 pounds, and work in variable environmental conditions such as different lighting, noise levels, and occasional exposure to smoke.

Overall, this role offers an excellent opportunity for individuals who thrive in customer service and hospitality environments to grow their careers. The Nugget fosters a positive and professional work culture where employees are encouraged to maintain high standards of service and safety. Regular and predictable attendance is mandatory, reflecting the Nugget's commitment to reliability and consistency in customer service.

Job Requirements

Minimum 21 years of age
High school diploma or equivalent
Minimum 1 year serving experience in a high-volume restaurant
Effective communication skills in English, both verbal and written
Alcohol Awareness Certification within the first 30 days of employment
Ability to walk, stand, or sit for extended periods of time
Ability to lift and move product up to 50 lbs
Fine finger manipulation
Ability to work in variable environmental conditions including smoke, noise, lighting, and temperature
Regular predictable attendance

Job Qualifications

High school diploma or equivalent
Minimum 1 year serving experience in a high-volume restaurant
Effective communication skills in English, both verbal and written
Alcohol Awareness Certification within the first 30 days of employment
Ability to work in a fast-paced and team-oriented environment
Strong customer service and interpersonal skills
Knowledge of food and beverage menus

Job Duties

Demonstrate genuine hospitality while greeting and establishing rapport with the guest and delivering an exceptional dining experience
Guide guests through menus while demonstrating thorough knowledge of our food and beverages
Take accurate orders and partner with team members to serve food and beverages that meet or exceed guests' expectations
Communicate any food allergies or special nutrition needs to kitchen staff
Provide attentive service to diners, refilling drinks as needed and checking their needs during the meal
Perform some cleaning duties, such as at the service station, around the kitchen, and in the dining area
Introduce breaker server by name when applicable
Pre-bus tables removing all items not necessary for the next course
Deliver collect and process all server opened guest checks in a timely and efficient manner
Keep table tents and POS materials clean and properly set
Address guest complaints and concerns in a timely and professional manner
Establish and maintain effective channels of communication with all levels of the Nugget team and guests
Using the Nugget's system of recognition, recognize team members who are going above and beyond as appropriate
Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
Regular predictable attendance is required
Other duties and responsibilities as assigned