Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Career advancement opportunities
Work environment safety training
employee recognition programs
Job Description
The Nugget is a well-established dining and entertainment venue known for providing guests with a superior dining experience that combines excellent food, drinks, and top-tier hospitality. As a prominent restaurant, the Nugget takes pride in its ability to deliver a high-quality service environment that caters to a diverse range of customers, ensuring that every visit is memorable. With a commitment to professionalism and guest satisfaction, the Nugget maintains a welcoming atmosphere where guests can enjoy their meals and socialize comfortably.
This role is designed for individuals passionate about the food and beverage industry and eager to contribute to an exceptional dining environment. The position focuses on delivering excellent guest service by taking and managing food and drink orders efficiently and accurately. The server will be responsible for guiding guests through the menu options, providing expert recommendations, and ensuring that each order meets or exceeds guest expectations. An essential part of the role is demonstrating genuine hospitality, establishing a rapport with guests, and responding promptly to their needs throughout the dining experience.
This job requires attention to detail in communicating specific dietary needs or allergies to the kitchen staff to ensure customer safety and satisfaction. Additionally, servers will perform various supportive duties such as cleaning service stations and dining areas, pre-busing tables, and maintaining cleanliness and organization of table tents and POS materials. Handling payments efficiently and professionally is also a crucial responsibility.
The role reports directly to the Restaurant Manager and requires excellent communication skills to maintain effective interactions with guests as well as colleagues. The ideal candidate will be enthusiastic about creating positive experiences, working collaboratively with the team, and adhering strictly to restaurant policies and regulatory requirements. Safety and professionalism are paramount in this role, as employees are expected to contribute to a secure and respectful work environment.
Overall, this position offers an excellent opportunity for individuals with prior serving experience who wish to grow their careers in a fast-paced, customer-oriented restaurant setting. The Nugget supports a culture of recognition and continuous improvement, encouraging team members who go "above and beyond" in their roles. Those hired will enjoy working in a lively atmosphere that values both guest experience and team collaboration.
This role is designed for individuals passionate about the food and beverage industry and eager to contribute to an exceptional dining environment. The position focuses on delivering excellent guest service by taking and managing food and drink orders efficiently and accurately. The server will be responsible for guiding guests through the menu options, providing expert recommendations, and ensuring that each order meets or exceeds guest expectations. An essential part of the role is demonstrating genuine hospitality, establishing a rapport with guests, and responding promptly to their needs throughout the dining experience.
This job requires attention to detail in communicating specific dietary needs or allergies to the kitchen staff to ensure customer safety and satisfaction. Additionally, servers will perform various supportive duties such as cleaning service stations and dining areas, pre-busing tables, and maintaining cleanliness and organization of table tents and POS materials. Handling payments efficiently and professionally is also a crucial responsibility.
The role reports directly to the Restaurant Manager and requires excellent communication skills to maintain effective interactions with guests as well as colleagues. The ideal candidate will be enthusiastic about creating positive experiences, working collaboratively with the team, and adhering strictly to restaurant policies and regulatory requirements. Safety and professionalism are paramount in this role, as employees are expected to contribute to a secure and respectful work environment.
Overall, this position offers an excellent opportunity for individuals with prior serving experience who wish to grow their careers in a fast-paced, customer-oriented restaurant setting. The Nugget supports a culture of recognition and continuous improvement, encouraging team members who go "above and beyond" in their roles. Those hired will enjoy working in a lively atmosphere that values both guest experience and team collaboration.
Job Requirements
- Minimum 21 years of age
- High school diploma or equivalent
- Minimum 1 year serving experience in a high-volume restaurant
- Alcohol Awareness Certification within the first 30 days
- Ability to communicate effectively in English both verbally and in writing
- Ability to walk, stand, or sit for extended periods of time
- Ability to lift and move product up to 50 lbs
- Fine finger manipulation
- Willingness to work in environments with varying smoke, temperature, lighting, and noise levels
- Availability to work indoors and outdoors during special events
Job Qualifications
- High school diploma or equivalent
- Minimum 1 year serving experience in a high-volume restaurant
- Alcohol Awareness Certification within the first 30 days
- Effective verbal and written communication skills in English
- Knowledge of food and beverage menus
- Ability to perform multiple tasks in a fast-paced environment
- Ability to handle guest complaints professionally
- Teamwork and collaboration skills
Job Duties
- Demonstrate genuine hospitality while greeting and establishing rapport with the guest and delivering an exceptional dining experience
- Guide guests through menus while demonstrating thorough knowledge of our food and beverages
- Take accurate orders and partner with team members to serve food and beverages that meet or exceed guests' expectations
- Communicate any food allergies or special nutrition needs to kitchen staff
- Provide attentive service to diners, refilling drinks as needed and checking their needs during the meal
- Perform some cleaning duties, such as at the service station, around the kitchen, and in the dining area
- Introduce "breaker" server by name when applicable
- Pre-bus tables removing all items not necessary for the next course
- Deliver collect and process all server opened guest checks in a timely and efficient manner
- Keep table tents and POS materials clean and properly set
- Address guest complaints and concerns in a timely and professional manner
- Establish and maintain effective channels of communication with all levels of the Nugget team and guests
- Using the Nugget's system of recognition, recognize team members who are going "above and beyond" as appropriate
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
- Regular predictable attendance is required
- Other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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