Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $16.50 - $21.50
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
Vision Insurance
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Westin St. Louis is a premier hotel located in the vibrant heart of downtown St. Louis, offering luxurious accommodations combined with unbeatable convenience. This upscale property is ideally positioned close to popular attractions such as Busch Stadium, making it a favorite destination for both business and leisure travelers. Known for its spacious and modern rooms, as well as its state-of-the-art fitness center, The Westin St. Louis provides a comfortable and innovative experience designed to exceed guest expectations. As part of the Westin brand, the hotel embodies the highest standards of hospitality and is committed to delivering impeccable service in a welcoming and stylish environment.

Joining The Westin St. Louis means becoming a part of a dynamic and dedicated team focused on creating exceptional guest experiences. The Front Desk Supervisor role is critical in leading the front desk team to ensure smooth and efficient operations, maintaining the highest levels of guest satisfaction. This position requires a high-energy individual with strong leadership skills and a passion for hospitality. The supervisor will oversee daily front desk activities including check-in and check-out procedures, guest services, and staff training. Ensuring accuracy in guest reservations and billing, managing guest inquiries, and collaborating with other departments are also key responsibilities of this role.

As a Front Desk Supervisor, you will lead by example, motivate, and inspire the front desk team to deliver service excellence in a fast-paced environment. This is an exciting opportunity for those who thrive in a culture that values teamwork, innovation, and continuous growth. The role offers a chance to develop your leadership capabilities while working in a prestigious hotel recognized for its commitment to quality and guest satisfaction. The Westin St. Louis provides a supportive and inclusive workplace culture where your skills and contributions are valued and rewarded.

This position is offered on a full-time basis, and while the starting wage is competitive, compensation details are available upon application and depend on experience. Working with The Westin St. Louis, you will become part of a globally respected brand known for its dedication to guest services, career development opportunities, and excellent work environment. If you are committed to upholding the legacy of exceptional hospitality and want to build a fulfilling career in the hotel industry, applying for the Front Desk Supervisor role at The Westin St. Louis is your next step. Take this opportunity to showcase your leadership talents and make a tangible impact through delivering memorable guest interactions every day.

Job Requirements

  • Prior cash handling experience necessary
  • high school graduate or G.E.D. equivalent
  • ability to communicate effectively with the public and other team members
  • read, write and speak English fluently
  • six months front desk experience
  • strong computer skills
  • flexible schedule including nights and weekends

Job Qualifications

  • Prior cash handling experience
  • high school graduate or G.E.D. equivalent
  • ability to communicate effectively with the public and other team members
  • read, write and speak English fluently
  • six months front desk experience
  • strong computer skills
  • flexible schedule including nights and weekends

Job Duties

  • Supervise front desk operations including check-in, check-out, and guest services
  • lead and motivate the front desk team to provide exceptional customer service
  • handle guest inquiries, concerns, and special requests professionally and efficiently
  • train and onboard new front desk staff members
  • ensure accuracy and completeness of guest reservations and billing information
  • collaborate with other departments to resolve guest issues and enhance guest experiences
  • maintain a clean and organized front desk area
  • monitor and maintain compliance with hotel policies and procedures

Job Criteria

Experience

Mid Level (3-7 years)


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