Rooms Operations Manager - Overnight

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $80,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Retirement Plan

Paid Time Off

Employee Discounts

Career development programs

wellness programs

Employee assistance program

Job Description

St. Regis Hotels & Resorts, a renowned luxury hotel brand under the Marriott International umbrella, is synonymous with timeless elegance and exceptional guest experiences. Established by John Jacob Astor IV in the early twentieth century, St. Regis has set the benchmark for bespoke and anticipatory service in the hospitality industry. With over 50 luxury locations worldwide, the brand combines classic sophistication with modern sensibility, offering signature services such as personalized Butler Service. The company prides itself on fostering an inclusive work culture where diversity is celebrated and every associate's unique background contributes to the brand's success. Employees at St. Regis... Show More

Job Requirements

High school diploma or GED
four years experience in guest services, front desk, housekeeping, or related professional area
or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
two years experience in guest services, front desk, housekeeping, or related professional area
strong leadership capabilities
ability to work flexible hours
excellent interpersonal and communication skills
proficiency in hospitality management software
commitment to delivering exceptional customer service

Job Qualifications

High school diploma or GED
four years experience in guest services, front desk, housekeeping, or related professional area
OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
two years experience in guest services, front desk, housekeeping, or related professional area
strong leadership and interpersonal skills
ability to analyze financial and operational data
excellent communication and customer service skills
knowledge of hospitality industry standards and practices

Job Duties

Verifies that goals are being translated to the team as they relate to guest tracking and productivity
creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
understands employee and guest satisfaction results and develops game plans to attack need areas and expand on strengths
verifies that the team has the capabilities to meet expectations
leads by example demonstrating self-confidence, energy and enthusiasm
assists employees in understanding guests' ever-changing needs and expectations and exceeding them
assists in managing the execution of all operations in the rooms area departments
follows property specific second effort and recovery plan
publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
takes proactive approaches when dealing with employee and guest concerns
extends professionalism and courtesy to employees and guests at all times
communicates and updates all goals and results with employees
meets semiannually with staff on a one-to-one basis
assists and teaches the team scheduling against guest and hours/occupied room goals
performs hourly job functions as needed
assists in performing required annual quality audit with General Manager and Regional Director
verifies that a viable key control program is in place
reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
strives to maximize the financial performance of the department
interviews and assists in making hiring decisions
receives hiring recommendations from team supervisors
verifies that orientations for new team members are thorough and completed in a timely fashion
solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures and support the Peer Review Process
celebrates successes and publicly recognizes the contributions of team members

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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