You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.88 - $35.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Professional development opportunities
Job Description
Renaissance Charlotte SouthPark Hotel, located at 5501 Carnegie Blvd in Charlotte, North Carolina, is a prestigious full-service hotel that is part of the globally recognized Renaissance Hotels brand under Marriott International. As a member of Marriott's portfolio, Renaissance Hotels embrace the spirit of their neighborhoods by delivering unique and authentic experiences to guests. The Renaissance Charlotte SouthPark Hotel offers a blend of modern amenities, exceptional service, and a commitment to showcasing the local culture, thus attracting business travelers and leisure guests seeking an adventurous and memorable stay. Marriott International is known for fostering inclusive work environments that celebrate diversity and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in related field
- 2 years experience in guest services, front desk, housekeeping, or related area
- Ability to manage staff and operations
- Strong communication and interpersonal skills
- Ability to handle guest concerns proactively
- Knowledge of financial reports and operational data
- Flexibility to perform hourly job functions as needed
- Commitment to upholding hospitality standards and professionalism
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Experience in managing staff in a hotel or hospitality environment
- Strong understanding of guest satisfaction and employee engagement strategies
- Proficient in scheduling and workforce management
- Ability to analyze financial and operational reports
- Excellent communication and leadership skills
- Commitment to providing exceptional customer service and maintaining professional conduct with guests and employees
Job Duties
- Ensure goals are translated to the team related to guest tracking and productivity
- Understand and communicate employee and guest satisfaction results to address needs and expand strengths
- Assist the team in meeting expectations and exceeding guest needs
- Follow property-specific second effort and recovery plans
- Publish all guest satisfaction results timely including forms, comment cards, and letters
- Take proactive approaches to address employee concerns
- Extend professionalism and courtesy to employees at all times
- Communicate and update all goals and results with employees
- Assist and teach the team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service by being readily available and approachable for all guests
- Take proactive approaches to guest concerns
- Extend professionalism and courtesy to guests at all times
- Respond timely to customer service requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in performing required annual quality audits with General Manager and Regional Director
- Ensure a viable key control program is in place
- Understand financial statements, sales, activity reports, and other performance data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: