Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.88 - $35.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
bonus eligibility
Employee Discounts
Professional development opportunities
Job Description
Renaissance Charlotte SouthPark Hotel, located at 5501 Carnegie Blvd in Charlotte, North Carolina, is a prestigious full-service hotel that is part of the globally recognized Renaissance Hotels brand under Marriott International. As a member of Marriott's portfolio, Renaissance Hotels embrace the spirit of their neighborhoods by delivering unique and authentic experiences to guests. The Renaissance Charlotte SouthPark Hotel offers a blend of modern amenities, exceptional service, and a commitment to showcasing the local culture, thus attracting business travelers and leisure guests seeking an adventurous and memorable stay. Marriott International is known for fostering inclusive work environments that celebrate diversity and promote equal opportunity, making it a desirable employer in the hospitality industry.
This opportunity is for a full-time management role in the Rooms and Guest Services Operations department. The position offers an attractive pay range of $27.88 to $35.10 per hour and is bonus eligible, underscoring Marriott's commitment to rewarding outstanding performance. The role is primarily focused on supporting and managing hotel operations across multiple departments, including Front Office, Engineering/Maintenance, and Housekeeping. The successful candidate will play a strategic role in ensuring that operational standards and procedures are adhered to, enhancing both guest and employee satisfaction. They will also have responsibilities aimed at maximizing the financial performance of the hotel’s operations.
The manager will support the Rooms Operations team by effectively communicating operational goals related to guest tracking and productivity. A key part of the role involves understanding guest and employee satisfaction metrics to identify strengths and areas for improvement, and developing game plans to address them. This role emphasizes teamwork and empowerment, equipping employees with the tools and knowledge to surpass guest expectations. The candidate will oversee the execution of property-specific recovery plans and promptly publish guest satisfaction feedback to ensure continuous improvement.
In addition, the manager will handle scheduling and workforce management to align staffing with business needs, ensuring smooth operations even during peak times. Guest experience is paramount, and the role requires someone who is proactive in addressing guest concerns with professionalism and courtesy. They will also support the profitability of the Rooms Operations by assisting in annual quality audits alongside General Management and Regional Directors, maintaining robust key control programs, and interpreting financial and activity reports to guide operational decisions.
Joining Renaissance Hotels through Marriott International means becoming part of a renowned global team dedicated to delivering authentic guest experiences and fostering a positive workplace culture. The hotel values associates from diverse backgrounds and offers an environment where unique talents are nurtured and celebrated. This management position is ideal for individuals passionate about hospitality, eager to take on leadership duties, and committed to elevating the guest experience while driving operational excellence. Be where you can do your best work, begin your purpose, belong to a remarkable global team, and become the best version of yourself at Renaissance Charlotte SouthPark Hotel.
This opportunity is for a full-time management role in the Rooms and Guest Services Operations department. The position offers an attractive pay range of $27.88 to $35.10 per hour and is bonus eligible, underscoring Marriott's commitment to rewarding outstanding performance. The role is primarily focused on supporting and managing hotel operations across multiple departments, including Front Office, Engineering/Maintenance, and Housekeeping. The successful candidate will play a strategic role in ensuring that operational standards and procedures are adhered to, enhancing both guest and employee satisfaction. They will also have responsibilities aimed at maximizing the financial performance of the hotel’s operations.
The manager will support the Rooms Operations team by effectively communicating operational goals related to guest tracking and productivity. A key part of the role involves understanding guest and employee satisfaction metrics to identify strengths and areas for improvement, and developing game plans to address them. This role emphasizes teamwork and empowerment, equipping employees with the tools and knowledge to surpass guest expectations. The candidate will oversee the execution of property-specific recovery plans and promptly publish guest satisfaction feedback to ensure continuous improvement.
In addition, the manager will handle scheduling and workforce management to align staffing with business needs, ensuring smooth operations even during peak times. Guest experience is paramount, and the role requires someone who is proactive in addressing guest concerns with professionalism and courtesy. They will also support the profitability of the Rooms Operations by assisting in annual quality audits alongside General Management and Regional Directors, maintaining robust key control programs, and interpreting financial and activity reports to guide operational decisions.
Joining Renaissance Hotels through Marriott International means becoming part of a renowned global team dedicated to delivering authentic guest experiences and fostering a positive workplace culture. The hotel values associates from diverse backgrounds and offers an environment where unique talents are nurtured and celebrated. This management position is ideal for individuals passionate about hospitality, eager to take on leadership duties, and committed to elevating the guest experience while driving operational excellence. Be where you can do your best work, begin your purpose, belong to a remarkable global team, and become the best version of yourself at Renaissance Charlotte SouthPark Hotel.
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree from accredited university in related field
- 2 years experience in guest services, front desk, housekeeping, or related area
- Ability to manage staff and operations
- Strong communication and interpersonal skills
- Ability to handle guest concerns proactively
- Knowledge of financial reports and operational data
- Flexibility to perform hourly job functions as needed
- Commitment to upholding hospitality standards and professionalism
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Experience in managing staff in a hotel or hospitality environment
- Strong understanding of guest satisfaction and employee engagement strategies
- Proficient in scheduling and workforce management
- Ability to analyze financial and operational reports
- Excellent communication and leadership skills
- Commitment to providing exceptional customer service and maintaining professional conduct with guests and employees
Job Duties
- Ensure goals are translated to the team related to guest tracking and productivity
- Understand and communicate employee and guest satisfaction results to address needs and expand strengths
- Assist the team in meeting expectations and exceeding guest needs
- Follow property-specific second effort and recovery plans
- Publish all guest satisfaction results timely including forms, comment cards, and letters
- Take proactive approaches to address employee concerns
- Extend professionalism and courtesy to employees at all times
- Communicate and update all goals and results with employees
- Assist and teach the team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service by being readily available and approachable for all guests
- Take proactive approaches to guest concerns
- Extend professionalism and courtesy to guests at all times
- Respond timely to customer service requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in performing required annual quality audits with General Manager and Regional Director
- Ensure a viable key control program is in place
- Understand financial statements, sales, activity reports, and other performance data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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