Rooms Operations Manager (HtlOps)

The Sheraton New Orleans Hotel, located at 500 Canal Street in the vibrant city of New Orleans, Louisiana, is part of Marriott International's premier portfolio of hotels and resorts. Established as a landmark destination since 1937, Sheraton has cultivated a reputation for providing exceptional guest experiences through a blend of rich culture, passion for service, and dedication to guest satisfaction. As a member of the Sheraton family, employees become part of a global community that values inclusiveness, diversity, and the unique backgrounds and talents of its associates. Sheraton’s mission is to be "The World's Gathering Place," fostering connection and creating memorable experiences for guests in over 400 communities worldwide. The hotel offers a dynamic and engaging work environment where team members are empowered to deliver thoughtful service and engage meaningfully with guests and colleagues alike.

The position available is a full-time management role located onsite at the Sheraton New Orleans Hotel, with an annual salary range of $59,000 to $73,000 including eligibility for bonuses. This role is integral in overseeing and assisting with the execution of all operations within the rooms area departments, such as the Front Office, Engineering/Maintenance, and Housekeeping. The successful candidate will play a critical leadership role in managing staff, driving team motivation, and ensuring exceptional guest and employee satisfaction. This role requires a hands-on approach where the manager leads by example, fosters a culture of empowerment and continuous improvement, and actively participates in daily operational functions as needed.

Key responsibilities include understanding and implementing the property’s recovery and second effort plan, monitoring guest satisfaction results, and developing strategies to address areas of improvement. The role also entails proactive management of employee relations with an emphasis on professional courtesy and effective communication of goals and results. Semiannual one-on-one meetings with staff are conducted to support development and ensure alignment with operational targets.

An important aspect of the role is managing profitability by reviewing financial statements, sales, activity reports, and performance data to maximize department financial performance while identifying opportunities for cost reduction and program improvements. This position also supports human resource functions such as conducting interviews, assisting in hiring decisions, orienting new team members, and fostering an open-door policy to promote employee engagement and satisfaction. Adherence to property policies, disciplinary procedures, and supporting peer review processes is essential.

Working at the Sheraton New Orleans Hotel offers a unique opportunity to contribute to a globally recognized brand committed to equality, respect, and cultural celebration. The hotel values team players who are passionate about delivering meaningful guest experiences and are eager to grow in a vibrant, team-oriented environment. Joining Sheraton means not only working in a prestigious hotel but becoming part of a legacy of hospitality excellence that encourages personal and professional development. This role is perfect for those ready to advance their career in hospitality management while making a direct impact on guest services and operational success.