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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Discounts
Training and Development
Job Description
The Sheraton New Orleans Hotel, located at 500 Canal Street in the vibrant city of New Orleans, Louisiana, is part of Marriott International's premier portfolio of hotels and resorts. Established as a landmark destination since 1937, Sheraton has cultivated a reputation for providing exceptional guest experiences through a blend of rich culture, passion for service, and dedication to guest satisfaction. As a member of the Sheraton family, employees become part of a global community that values inclusiveness, diversity, and the unique backgrounds and talents of its associates. Sheraton’s mission is to be "The World's Gathering Place," fostering connection and creating... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and manage teams
- Excellent communication skills
- Proficiency in customer service
- Reliable and professional demeanor
- Ability to handle guest and employee concerns effectively
- Willingness to perform hourly job functions as needed
- Flexibility to work varied shifts
- Commitment to maintaining property standards and policies
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in customer service and problem-solving
- Knowledge of hospitality industry standards and operational procedures
- Ability to work effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them
- Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping)
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees at all times
- Communicates/updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists/teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties, as assigned, to meet business needs
- Understands the brand's service culture
- Provides excellent customer service by being readily available/approachable for all guests
- Strives to continually improve guest and employee satisfaction
- Takes proactive approaches when dealing with guest concerns
- Extends professionalism and courtesy to guests at all times
- Responds timely to customer service department request
- Verifies that all team members meet or exceed all hospitality requirements
- Assists in performing required annual quality audit with General Manager (GM) & Regional Director (RD)
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable
- Celebrates successes and publicly recognizes the contributions of team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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