Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,000.00 - $80,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
employee discount
Performance bonus
Job Description
JW Marriott Chicago is a distinguished luxury hotel located in the vibrant heart of downtown Chicago at 540 N Michigan Ave. As part of Marriott International's luxury portfolio, JW Marriott is renowned for its commitment to exceptional hospitality, offering guests a blend of elegance, comfort, and world-class service. The hotel boasts more than 100 beautiful properties worldwide, situated in gateway cities and unique resort destinations, and is dedicated to maintaining a legacy built by its founder, J. Willard Marriott. This legacy emphasizes the importance of associate satisfaction, believing that happy employees lead to delighted guests. JW Marriott Chicago embraces a diverse, inclusive workforce and fosters a supportive work environment where associates are empowered to grow both personally and professionally. With a culture centered on genuine care and innovation, JW Marriott provides numerous opportunities for training, development, and recognition within a luxury setting that prioritizes holistic well-being.
The Rooms Operations Manager at JW Marriott Chicago plays a pivotal role in overseeing the execution of operations across multiple departments within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping. This full-time management position requires a leader who is passionate about delivering outstanding guest experiences while maximizing departmental financial performance. The salary range for this role is $66,000 to $80,000 annually, with eligibility for performance bonuses. The manager will spearhead efforts to continuously enhance guest and employee satisfaction by ensuring compliance with company standards and procedures. Key responsibilities include managing a team focused on productivity and guest tracking, fostering a motivating and empowering work environment, and addressing both employee and guest concerns proactively. This role demands a hands-on leader who leads by example, demonstrating confidence, enthusiasm, and a commitment to exceptional service.
In addition to operational oversight, the Rooms Operations Manager will be integral in human resources activities such as interviewing and hiring, facilitating thorough orientations, and maintaining an open-door policy to support employee engagement and satisfaction. The position also involves extensive communication with staff to align team goals with property objectives, conducting semiannual one-on-one meetings, and assisting with scheduling to optimize resource allocation according to guest needs and occupied rooms. Financial stewardship is a critical element of this role, requiring the manager to review financial and performance metrics regularly to identify opportunities for cost reduction and program improvements, striving to maximize the profitability of the department.
As part of Marriott International, JW Marriott Chicago offers a collaborative and inclusive work culture where diversity is celebrated, and associates are supported through a comprehensive benefits package that enriches their well-being and career growth. Joining JW Marriott means becoming part of a global team dedicated to delivering the highest standards of hospitality, where you can be your best, begin your purpose, belong, and evolve into the best version of yourself in a luxury hospitality environment.
The Rooms Operations Manager at JW Marriott Chicago plays a pivotal role in overseeing the execution of operations across multiple departments within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping. This full-time management position requires a leader who is passionate about delivering outstanding guest experiences while maximizing departmental financial performance. The salary range for this role is $66,000 to $80,000 annually, with eligibility for performance bonuses. The manager will spearhead efforts to continuously enhance guest and employee satisfaction by ensuring compliance with company standards and procedures. Key responsibilities include managing a team focused on productivity and guest tracking, fostering a motivating and empowering work environment, and addressing both employee and guest concerns proactively. This role demands a hands-on leader who leads by example, demonstrating confidence, enthusiasm, and a commitment to exceptional service.
In addition to operational oversight, the Rooms Operations Manager will be integral in human resources activities such as interviewing and hiring, facilitating thorough orientations, and maintaining an open-door policy to support employee engagement and satisfaction. The position also involves extensive communication with staff to align team goals with property objectives, conducting semiannual one-on-one meetings, and assisting with scheduling to optimize resource allocation according to guest needs and occupied rooms. Financial stewardship is a critical element of this role, requiring the manager to review financial and performance metrics regularly to identify opportunities for cost reduction and program improvements, striving to maximize the profitability of the department.
As part of Marriott International, JW Marriott Chicago offers a collaborative and inclusive work culture where diversity is celebrated, and associates are supported through a comprehensive benefits package that enriches their well-being and career growth. Joining JW Marriott means becoming part of a global team dedicated to delivering the highest standards of hospitality, where you can be your best, begin your purpose, belong, and evolve into the best version of yourself in a luxury hospitality environment.
Job Requirements
- High school diploma or GED
- Minimum four years experience in relevant guest service or housekeeping roles
- or two-year degree in hospitality-related field
- Minimum two years experience in relevant guest service or housekeeping roles
- Strong leadership skills
- Excellent communication skills
- Ability to manage multiple departments
- Ability to handle guest and employee concerns professionally
- Flexibility to work varying shifts
- Commitment to Marriott's service culture
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping or related area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Two years experience in guest services, front desk, housekeeping or related area
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to analyze financial and performance reports
- Customer service oriented
- Proficient in property management systems and scheduling software
Job Duties
- Assist in managing the execution of operations in rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- Lead and motivate room operations team to meet guest tracking and productivity goals
- Foster a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Monitor and improve guest and employee satisfaction through proactive strategies
- Conduct hiring interviews and assist in hiring decisions
- Communicate and update team on goals and results
- Perform hourly job functions as needed to support operations
- Review financial statements and performance data to maximize department profitability
Job Criteria
Experience
No experience required
Job Location
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