Rooms Operations Manager - Housekeeping

W Hotels, a distinctive luxury hotel brand under the renowned Marriott International portfolio, is dedicated to redefining the norms of luxury hospitality. Located at 1112 4th Ave, Seattle, Washington, W Hotels ignite curiosity and expand the worlds of its guests by providing immersive and innovative experiences that go beyond traditional hospitality. The brand emphasizes a culture of Whatever/Whenever, fostering an environment where guests’ passions are brought to life through extraordinary service and a dynamic, energetic atmosphere. As part of Marriott International, W Hotels benefit from being part of a global team that celebrates diverse backgrounds, talents, and experiences, ensuring every associate feels valued and empowered to deliver their best work. Marriott International’s commitment to equal opportunity employment and a supportive work environment makes W Hotels a compelling place to build a career in luxury hospitality.

This management-level full-time position at W Hotels in Seattle involves supporting and executing operations across several hotel departments, including Front Office, Engineering/Maintenance, and Housekeeping. The role focuses on managing staff and ensuring seamless operation that maximizes guest and employee satisfaction while driving the financial performance of the hotel. The pay range for this position is $31.25 to $37.98 per hour with eligibility for bonuses, making it an attractive opportunity for professionals seeking growth in the hospitality industry.

The successful candidate will be instrumental in translating operational goals into actionable plans for the team, particularly in guest tracking and productivity. They will actively analyze and communicate guest and employee satisfaction insights, fostering continuous improvement in service quality. Moreover, they assist in equipping the team with the necessary skills to meet and exceed guest expectations, ensuring professionalism and courtesy is maintained at all times. Responsibilities also include monitoring property-specific operational functions such as recovery plans and quality audits, ensuring adherence to standards, and elevating the overall guest experience.

W Hotels embodies a proactive approach to customer service, where the management is expected to be readily available and approachable to guests, addressing any concerns promptly and courteously. The role requires effective communication with staff and guests, scheduling management, and performing hourly job functions as needed to maintain smooth operations. Financial acumen is also vital, with duties including understanding key financial statements, sales reports, and performance metrics to support profitability.

W Hotels offers a comprehensive benefits package that includes a retirement savings plan (401(k)), medical, dental, and vision insurance, paid time off, sick leave, flexible spending accounts, life and disability insurance, and adoption expense reimbursements. Full-time employees enjoy additional perks such as paid parental leave, educational assistance, employee discounts at Marriott properties, commuter benefits, and childcare discounts. Employees in Washington also accrue paid sick leave and are eligible for a minimum of seven holidays annually.

Joining W Hotels means becoming part of a vibrant global community focused on innovation, luxury, and guest satisfaction. It is an ideal workplace for individuals who are original, forward-thinking, and passionate about delivering exceptional hospitality experiences. This role offers a chance to thrive in a prestigious brand while contributing to operations that set the standard for luxury service worldwide.