Rooms Operations Manager - Holiday Inn Express South Burlington/Downtown

Holiday Inn Express South Burlington/Downtown, a Colwen Hotels Property, invites applications for the role of Hotel Operations Manager. Colwen Hotels is a renowned hospitality group that thrives on hard work, character, and authenticity with a portfolio of 40 hotels across 9 states. The company is well-known for nurturing innovative ideas and empowering its associates to contribute to enriching guest experiences. This growth-oriented mindset has propelled Colwen Hotels as a distinguished leader in the hospitality industry, continuously offering exciting career advancement opportunities to its associates. The Holiday Inn Express South Burlington/Downtown is undeniably a part of this inspiring environment where excellence is central to its operations.

The Hotel Operations Manager will oversee daily operations with a focus on both the Front Office and Housekeeping teams to maintain high standards of guest and associate satisfaction. This position demands leadership in managing teams, ensuring operational efficiency, and driving quality service provision. The individual in this role will be instrumental in fostering a supportive work environment, promoting teamwork, and exceeding guest expectations. Proactive engagement with staffing, inventory, budgeting, and compliance regulations also fall under the remit of this leadership role.

As a pivotal member of the hotel management team, the Hotel Operations Manager will lead initiatives that enhance employee recognition and engagement while closely collaborating with department heads. They will supervise staff recruitment, training, and development processes to build a competent and motivated team. Managing budgets, payroll, and financial targets are crucial responsibilities, requiring a solid understanding of financial operations within the hospitality context. Moreover, handling guest concerns effectively and setting a service culture aligned with the Holiday Inn brand is essential to drive guest retention.

This role stresses the balance between cost control and delivering exceptional customer service, ensuring operational policies and federal/state laws are upheld. The manager will navigate the complexities of occupancy, wage management, and expense control, all while maintaining a welcoming atmosphere for guests. Emphasis on communication and problem-solving will be key to identifying trends and implementing innovative solutions to service challenges.

Colwen Hotels values reliable, communicative, and multitasking professionals who thrive under pressure and demonstrate excellent interpersonal skills. The role provides dynamic opportunities for personal and professional growth within a supportive, growth-minded hospitality group. Colwen Hotels offers a competitive employment package along with comprehensive benefits and perks designed to support the health and well-being of its associates, enhancing job satisfaction and career longevity.