Rooms Operations Manager - Front Desk, Renaissance Seaport
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Bonus programs
Retirement Plan
Employee assistance program
Career development opportunities
team environment
Job Description
Renaissance Hotels, a distinguished brand within the Marriott International portfolio, is renowned for helping guests experience the unique DNA of the neighborhoods where they stay. Positioned in Boston, Massachusetts at 606 Congress Street, Renaissance Hotels offers an immersive hospitality experience where guests are encouraged to explore, discover new cultures, and enjoy adventures beyond typical business travel. Marriott International is committed to fostering an inclusive workplace environment, valuing diversity among associates, and promoting equal opportunities without discrimination based on disability, veteran status, or other protected classes. Joining Renaissance means becoming part of a global team dedicated to service excellence, creativity, and delivering memorable stays that inspire guests to bring home unforgettable stories.
This opportunity is for a full-time management role within the Rooms and Guest Services Operations category. The position is located on-site and offers a competitive salary range of $65,000 to $80,000 annually with bonus eligibility. As a Rooms Operations Manager, you will assist in directing the execution of all operational activities within the rooms area, including the front office and related departments such as housekeeping and engineering/maintenance. This leadership role is integral to maintaining a high level of guest and employee satisfaction while maximizing the financial performance of the department.
In this position, you will oversee a dedicated team focused on delivering outstanding service by understanding and exceeding guest expectations. Your leadership skills will create an empowering work culture that encourages teamwork, continuous improvement, motivation, and enthusiasm. Monitoring compliance with company standards and procedures will be a regular responsibility, alongside cultivating an environment where employee feedback is valued and acted upon. The ideal candidate will have experience managing teams, handling guest concerns proactively, and contributing to both operational success and profitability. Regular communication with staff and one-on-one meetings ensure alignment with organizational goals and individual career development.
The role also requires active involvement in human resource activities, including interviewing candidates, supporting hiring decisions, conducting training and orientation, and managing employee relations fairly. You will also assist in financial oversight by reviewing cost data, performing quality audits with senior management, and ensuring effective control programs. Taking a hands-on approach to daily tasks and embracing the dynamic nature of hospitality operations will be essential to thriving in this role.
By joining Renaissance Hotels as a Rooms Operations Manager, you become part of a culture that celebrates unique backgrounds and talents, promotes open communication, and values high standards of professionalism. This is your chance to grow your career with a prestigious global brand while delivering exceptional experiences to guests and meaningful leadership to your team. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
This opportunity is for a full-time management role within the Rooms and Guest Services Operations category. The position is located on-site and offers a competitive salary range of $65,000 to $80,000 annually with bonus eligibility. As a Rooms Operations Manager, you will assist in directing the execution of all operational activities within the rooms area, including the front office and related departments such as housekeeping and engineering/maintenance. This leadership role is integral to maintaining a high level of guest and employee satisfaction while maximizing the financial performance of the department.
In this position, you will oversee a dedicated team focused on delivering outstanding service by understanding and exceeding guest expectations. Your leadership skills will create an empowering work culture that encourages teamwork, continuous improvement, motivation, and enthusiasm. Monitoring compliance with company standards and procedures will be a regular responsibility, alongside cultivating an environment where employee feedback is valued and acted upon. The ideal candidate will have experience managing teams, handling guest concerns proactively, and contributing to both operational success and profitability. Regular communication with staff and one-on-one meetings ensure alignment with organizational goals and individual career development.
The role also requires active involvement in human resource activities, including interviewing candidates, supporting hiring decisions, conducting training and orientation, and managing employee relations fairly. You will also assist in financial oversight by reviewing cost data, performing quality audits with senior management, and ensuring effective control programs. Taking a hands-on approach to daily tasks and embracing the dynamic nature of hospitality operations will be essential to thriving in this role.
By joining Renaissance Hotels as a Rooms Operations Manager, you become part of a culture that celebrates unique backgrounds and talents, promotes open communication, and values high standards of professionalism. This is your chance to grow your career with a prestigious global brand while delivering exceptional experiences to guests and meaningful leadership to your team. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.
Job Requirements
- high school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree in hotel and restaurant management, hospitality, business administration, or related major
- two years experience in guest services, front desk, housekeeping, or related area
- availability to work full-time on-site at 606 Congress St, Boston, Massachusetts
- strong leadership skills
- excellent communication abilities
- proactive approach to guest and employee concerns
- commitment to compliance with brand standards and procedures
- ability to perform hourly job functions as needed
Job Qualifications
- high school diploma or GED with four years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree in hotel and restaurant management, hospitality, business administration, or related major with two years experience in guest services, front desk, housekeeping, or related area
- proven leadership and team management skills
- strong customer service orientation
- ability to understand and improve guest and employee satisfaction
- knowledge of hotel operations standards and procedures
- financial acumen to review sales and activity reports
- effective communication and interpersonal skills
- problem-solving and conflict resolution capabilities
Job Duties
- assist in managing execution of operations in rooms area departments including front office, engineering/maintenance, housekeeping
- verify goals translated to team around guest tracking and productivity
- create and nurture property environment emphasizing motivation, empowerment, teamwork, continuous improvement, and passion for service
- lead by example demonstrating self-confidence, energy, and enthusiasm
- assist employees in understanding and exceeding guests' needs and expectations
- communicate and update all goals and results with employees
- perform hourly job functions as needed
- take proactive approaches when dealing with employee and guest concerns
- ensure compliance with hospitality standards
- meet with staff on a one-to-one basis semiannually
- assist and teach team scheduling against guest and occupancy goals
- assist in quality audits and review financial statements to maximize department financial performance
- interview and assist in making hiring decisions
- complete orientations for new team members
- maintain fairness in administration of policies and disciplinary actions
- celebrate successes and recognize team contributions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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