You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Rooms Operations Manager (Front Desk) - Marriott Cambridge
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Job Description
Marriott International is one of the world’s leading lodging companies, operating and franchising a broad portfolio of hotels and related lodging facilities. Among its distinguished brands is JW Marriott, known for luxury and exceptional guest experiences in outdoor and urban resort destinations worldwide. Marriott Hotels are synonymous with exceptional hospitality, offering guests comfort, innovative service, and consistent quality. The Boston Marriott Cambridge, located in the vibrant city of Cambridge, Massachusetts, is part of this legacy, providing a full-service hotel experience with a commitment to guest satisfaction and operational excellence. The hotel thrives on a culture of inclusion, diversity, and equal... Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership abilities
- Excellent communication skills
- Ability to manage multiple priorities
- Knowledge of hospitality standards
- Proficient in scheduling and staff management
- Experience in financial and operational analysis
- Commitment to guest and employee satisfaction
- Willingness to perform hourly tasks as necessary
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Proven leadership and team management skills
- Strong understanding of hospitality service culture
- Effective communication and interpersonal skills
- Ability to analyze financial statements and performance data
- Experience with staff scheduling and labor management
- Knowledge of property operational standards and procedures
- Experience in conducting quality audits and compliance reviews
- Customer service-oriented mindset
Job Duties
- Assist in managing the execution of all operations in the rooms area departments including front office, engineering/maintenance, and housekeeping
- Verify that goals related to guest tracking and productivity are communicated to the team
- Create and nurture a motivating and empowering property environment focused on teamwork and continuous improvement
- Monitor and improve guest and employee satisfaction results and develop action plans
- Lead by example with confidence, energy, and enthusiasm
- Assist employees in understanding and exceeding guest expectations
- Publish guest satisfaction results and respond proactively to guest and employee concerns
- Communicate and update all goals and results with employees
- Conduct semiannual one-on-one meetings with staff
- Assist and teach scheduling against guest and room occupancy goals
- Perform hourly job functions as needed
- Conduct other duties to meet business needs
- Follow property-specific recovery plans
- Conduct hiring and onboarding activities
- Implement employee feedback and maintain an open-door policy
- Ensure fair and consistent administration of policies and disciplinary procedures
- Celebrate employee successes and recognize their contributions
- Verify hospitality standards are met or exceeded
- Conduct annual quality audits with management
- Review financial and productivity reports to maximize departmental financial performance
- Ensure effective key control programs are in place
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: