Rooms Operations Manager

Sheraton Hotels & Resorts, a prominent brand under Marriott International, has been an iconic hospitality provider since 1937. They are recognized worldwide for their commitment to creating inviting spaces where guests can gather, connect, and experience thoughtful service. With over 400 communities globally, Sheraton prides itself on fostering a culture of inclusivity, respect, and professional growth for its associates. The company strongly values diversity and equal opportunity, striving to maintain an environment where unique backgrounds, talents, and experiences are celebrated. As part of the Marriott family, Sheraton offers a comprehensive range of benefits including health, dental, and travel discounts, encouraging their team members to grow both personally and professionally while contributing to a meaningful guest experience.

The position open at Sheraton located at 5594 W Wildhorse Pass Blvd, Chandler, Arizona, is a full-time management role within the Rooms & Guest Services Operations category. The annual salary ranges from $60,000 to $73,000 with eligibility for bonuses. This role is integral to overseeing the operational delivery of front office, housekeeping, and maintenance functions, ensuring the highest standards of guest satisfaction and operational efficiency are consistently met. The successful candidate will assist in managing staff and driving improvements in service and departmental financial performance.

The main responsibilities revolve around leading the rooms operations team to execute daily activities aligned with guest service excellence and property goals. This includes promoting teamwork, motivation, and empowerment among employees, understanding and responding to guest needs, and maintaining a positive work environment that encourages continuous improvement. The role requires close monitoring of guest satisfaction metrics, prompt response to concerns from guests and employees alike, and ensuring all hospitality standards are surpassed.

In addition to day-to-day operations, the manager will be involved in financial oversight such as reviewing sales reports and budgets to identify opportunities for cost efficiencies and revenue maximization. They will play a significant role in human resource activities including interviewing, hiring, employee orientation, and fostering an open, supportive culture that celebrates team success and supports individual development.

Sheraton values leaders who lead by example with energy, enthusiasm, professionalism, and who can adapt swiftly to evolving guest expectations and business needs. This career opportunity offers a blend of strategic and hands-on responsibilities in a dynamic, guest-focused hotel environment. Candidates with open availability, preferably with housekeeping experience, are encouraged to apply to be part of a renowned global hospitality brand dedicated to service excellence and inclusivity. Joining Sheraton means joining a global community dedicated to being the world’s gathering place where associates can belong, begin their purpose, and become the best versions of themselves.