Rooms Operations Manager

JW Marriott Saint Louis is a premier luxury hotel located in the heart of Saint Louis, Missouri. Part of the esteemed Marriott International's luxury portfolio, JW Marriott boasts over 100 exquisite properties worldwide, known for their sophisticated ambiance and exceptional service standards. This Saint Louis location upholds the brand's legacy by committing to delivering an unrivaled hospitality experience to guests while fostering a supportive, thriving environment for its associates. The hotel prides itself on its dedication to associate well-being, professional growth, and creating a workplace culture rich in diversity, innovation, and genuine service.

The Rooms Operations Manager role at JW Marriott Saint Louis is a full-time, management-level position offering an annual salary range of $60,000 to $73,000 with eligibility for bonuses. This crucial leadership role is responsible for overseeing the execution of all operational activities within the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. The manager will lead and motivate teams to deliver outstanding guest experiences while optimizing the financial performance of the department. Paramount to success in this role is a focus on improving both guest and employee satisfaction, ensuring compliance with Marriott's standards and procedures, and supporting the achievement of property-wide goals.

The manager will play a pivotal role in shaping a workplace environment that emphasizes motivation, empowerment, and teamwork. They will be tasked with interpreting guest feedback and employee satisfaction data to develop and implement strategic action plans that address areas needing improvement while capitalizing on strengths. This role demands a leader who leads by example, demonstrating confidence, enthusiasm, and a passion for hospitality excellence. The Rooms Operations Manager also supports the human resources function, assisting in recruitment, orientation, and employee engagement activities, fostering a culture of open communication and recognition.

Operational oversight includes managing daily activities, ensuring that recovery and second effort plans are executed, and monitoring key metrics such as guest satisfaction scores and financial reports. The manager will perform routine audits in conjunction with General Managers and Regional Directors to uphold quality standards and maintain strict controls over property assets. Being highly visible and accessible to both guests and team members, the manager must proactively address guests' and employees’ concerns, preserving Marriott’s commitment to professionalism and courteous service.

This position is ideal for candidates who have a background in guest services, front desk, housekeeping, or related hospitality functions combined with leadership capabilities. Candidates will benefit from the opportunity to work in a prestigious luxury brand environment that supports career growth and development. JW Marriott emphasizes the importance of its associates’ well-being, offering a unique work experience that blends professionalism, camaraderie, and a passion for delivering memorable service moments.

Joining JW Marriott Saint Louis means becoming part of a global hospitality leader that values diversity, inclusivity, and equal opportunity. The hotel strives to create an inspiring environment where colleagues can do their best work, pursue their passions, and grow professionally while contributing to Marriott’s legendary tradition of wonderful hospitality — always. This is an excellent opportunity for hospitality professionals eager to advance their careers with a brand dedicated to excellence and innovation in guest service and employee development.