Rooms Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to excellence, innovation, and guest satisfaction. As a diversified brand portfolio, Marriott offers distinctive experiences across its many brands, including Renaissance Hotels. Renaissance Hotels is known for its unique approach to hospitality, inviting guests to explore neighborhoods and discover authentic local culture. This commitment to turning travel into an adventure sets Renaissance apart, appealing to those who seek meaningful and memorable experiences during their travels. Located in New Orleans, Louisiana, Renaissance Hotels blends local vibrancy with Marriott's world-class service standards to create a welcoming environment for both guests and employees.

This role is a full-time management position based at Renaissance Hotels in New Orleans and offers a competitive annual salary ranging from $60,000 to $73,000, with eligibility for bonuses. The position falls within the Rooms and Guest Services Operations category, focusing on the efficient management and operation of the rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping. The selected candidate will assist in overseeing these operations to maximize guest and employee satisfaction while driving financial performance and operational excellence at the property level.

The role requires a dynamic leader committed to fostering a motivating and empowering work environment that thrives on teamwork, continuous improvement, and passion for exceptional service delivery. Responsibilities include ensuring that team goals and expectations align with guest tracking and productivity targets while addressing both employee and guest satisfaction proactively. This management position emphasizes leading by example, demonstrating confidence, energy, and enthusiasm to inspire the team.

Day-to-day, the candidate will be managing property room operations, assisting with strategic execution of department goals, monitoring compliance with standards and policies, and addressing employee and guest concerns with professionalism. Essential functions also include managing scheduling, conducting hiring and onboarding activities, performing quality audits alongside senior management, and reviewing financial and operational data to identify areas for cost reduction and process improvements.

Additionally, this position requires strong communication skills to keep staff informed of updates, goals, and outcomes. Semiannual one-on-one meetings with staff members are integral to nurturing a positive work culture and aligning individual performance with overall property objectives. The role also involves maintaining key control programs, ensuring that hospitality standards are consistently met or exceeded, and actively participating in employee development and recognition.

This management opportunity is suited for individuals who have prior experience in guest services, front desk, housekeeping, or related professional areas, and who are eager to contribute to a vibrant hotel environment that celebrates diversity, inclusion, and equal employment opportunities. Marriott International values unique backgrounds and talents, fostering a community where every associate feels valued and empowered to be their best self. Join Renaissance Hotels and Marriott International to be part of a global hospitality family that encourages purpose, belonging, and personal growth.