Rooms Operations Manager

Marriott International is a globally renowned leader in the hospitality industry, recognized for delivering exceptional guest experiences and maintaining high standards across its various brands. Among its prestigious properties is Gaylord Hotels, a unique and expansive hotel brand that specializes in creating extraordinary environments for meetings, events, and leisure stays. Located in Grapevine, Texas, Gaylord Hotels offers a distinctive blend of service, amenities, and hospitality excellence under one roof, providing diverse opportunities for its associates to grow and thrive within the Marriott portfolio.

This particular role is a full-time Management position based at the Gaylord property in Grapevine, which operates within the Rooms & Guest Services Operations category. The salary range for this position is $58,710 to $73,000 annually, with eligibility for bonuses, reflecting the value Marriott places on leadership that drives both service quality and operational success. As an assistant in managing the execution of all operational functions within the rooms area departments—including Front Office, Engineering/Maintenance, and Housekeeping—this role plays a pivotal part in influencing guest satisfaction and departmental efficiency.

The successful candidate will be responsible for leading a specific team toward achieving the property goals, continuously working to improve employee satisfaction and guest experiences. This is accomplished by monitoring compliance with established standards and procedures, implementing strategies to address areas needing improvement, and fostering a workplace culture that emphasizes motivation, empowerment, teamwork, and a passion for service. The ideal candidate will be involved in day-to-day room operations management, collaborating with other department leaders to ensure seamless service delivery.

Additional responsibilities encompass managing profit and operational performance by reviewing financial data, sales reports, and productivity metrics, and executing cost reduction and improvement initiatives. The role also requires overseeing human resources activities such as interviewing, hiring assistance, employee orientation, feedback solicitation, and ensuring that company policies and disciplinary procedures are fairly administered. Emphasis is placed on maintaining professionalism, courtesy, and responsiveness in interactions with both guests and employees, thereby upholding the high standards that Marriott International and Gaylord Hotels are known for.

At Gaylord Hotels, associates are known as STARs, recognized for their creativity, entrepreneurial spirit, and dedication to big-hearted service. This role offers a unique career opportunity within a global team, enabling individuals to grow their skills and become the best version of themselves in a dynamic and supportive environment. Marriott's commitment to diversity, equity, and inclusion ensures that all associates feel valued and celebrated for their unique backgrounds and experiences, making it an employer of choice for hospitality professionals.

Joining this team means contributing to an exceptional guest service culture while advancing career opportunities that extend beyond traditional hotel roles. With comprehensive benefits and a strong focus on employee engagement and development, this Management role at Gaylord Hotels provides a rewarding platform for hospitality leadership and operational excellence.