Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Training and Development
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering a diverse, inclusive work environment. The JW Marriott brand, part of Marriott's luxury portfolio, comprises over 100 stunning properties situated in gateway cities and resort destinations worldwide. JW Marriott places a high value on its associates, nurturing a workplace culture that promotes confidence, innovation, authenticity, and intuition. Associates at JW Marriott enjoy a unique work experience highlighted by camaraderie among a diverse workforce, comprehensive training programs, developmental opportunities, recognition initiatives, and a focus on holistic well-being. The brand's dedication to outstanding guest service begins with the care provided to its associates, a philosophy branded as The JW Treatment™.
The role being offered is a full-time management position at the JW Marriott hotel located at 1201 NW 42nd Ave, Miami, Florida. The position offers an annual salary ranging from $60,000 to $73,000, with eligibility for bonuses. This position falls under the Rooms & Guest Services Operations category and entails managing operations across various departments within the rooms division, such as Front Office, Engineering/Maintenance, and Housekeeping, while also overseeing staff to ensure both guest and employee satisfaction and optimizing the department's financial performance.
As a Rooms Operations Manager, the successful candidate will be instrumental in facilitating seamless guest experiences by leading and motivating a dynamic team committed to excellence. The role requires a proactive approach to managing standards, procedures, and compliance and demands a hands-on leadership style that sets an example through self-confidence, energy, and enthusiasm. An essential part of the role includes responding effectively to guest and employee feedback, executing property-specific recovery plans, and actively participating in quality audits and financial oversight.
The incumbent will regularly communicate operational goals and updates to employees, foster an environment that encourages teamwork and continuous improvement, and ensure all team members are well-equipped to meet changing guest needs and expectations. Additional responsibilities encompass assisting with scheduling, performing hourly job functions when necessary, and conducting human resource activities such as interviewing, hiring recommendations, orientation, and performance feedback sessions.
Aligned with JW Marriott's luxury service culture, the manager will embody a professional and courteous demeanor towards both guests and employees and take initiative in addressing concerns promptly. The role demands a keen understanding of hospitality principles and a commitment to maximizing the profitability and overall success of the rooms operation. Marriott International supports equal employment opportunities, valuing the diverse backgrounds of its associates, and emphasizing nondiscrimination in hiring practices.
The role being offered is a full-time management position at the JW Marriott hotel located at 1201 NW 42nd Ave, Miami, Florida. The position offers an annual salary ranging from $60,000 to $73,000, with eligibility for bonuses. This position falls under the Rooms & Guest Services Operations category and entails managing operations across various departments within the rooms division, such as Front Office, Engineering/Maintenance, and Housekeeping, while also overseeing staff to ensure both guest and employee satisfaction and optimizing the department's financial performance.
As a Rooms Operations Manager, the successful candidate will be instrumental in facilitating seamless guest experiences by leading and motivating a dynamic team committed to excellence. The role requires a proactive approach to managing standards, procedures, and compliance and demands a hands-on leadership style that sets an example through self-confidence, energy, and enthusiasm. An essential part of the role includes responding effectively to guest and employee feedback, executing property-specific recovery plans, and actively participating in quality audits and financial oversight.
The incumbent will regularly communicate operational goals and updates to employees, foster an environment that encourages teamwork and continuous improvement, and ensure all team members are well-equipped to meet changing guest needs and expectations. Additional responsibilities encompass assisting with scheduling, performing hourly job functions when necessary, and conducting human resource activities such as interviewing, hiring recommendations, orientation, and performance feedback sessions.
Aligned with JW Marriott's luxury service culture, the manager will embody a professional and courteous demeanor towards both guests and employees and take initiative in addressing concerns promptly. The role demands a keen understanding of hospitality principles and a commitment to maximizing the profitability and overall success of the rooms operation. Marriott International supports equal employment opportunities, valuing the diverse backgrounds of its associates, and emphasizing nondiscrimination in hiring practices.
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related field
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years of relevant professional experience
- Strong communication skills
- Leadership abilities
- Ability to work full time
- Willingness to perform hands-on job tasks
- Proactive problem-solving skills
- Commitment to customer service excellence
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years relevant experience
- Strong leadership and team-building skills
- Excellent customer service and communication abilities
- Proficiency in managing multiple departments within hotel operations
- Familiarity with property-specific recovery plans and quality audit procedures
- Ability to analyze financial statements and operational data
- Experience with scheduling and employee performance management
- Commitment to upholding brand service culture and hospitality standards
Job Duties
- Assist in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
- Monitor compliance with standards and procedures
- Lead specific teams while aiding in meeting or exceeding property goals
- Communicate and update all goals and results with employees
- Meet semiannually with staff on a one-to-one basis
- Assist and teach team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Take proactive approaches when dealing with employee and guest concerns
- Extend professionalism and courtesy to employees and guests at all times
- Publish all guest satisfaction results promptly
- Participate in annual quality audit with General Manager and Regional Director
- Review financial statements and performance data to measure productivity and identify areas needing improvement
- Assist in human resources activities including interviewing, hiring decisions, orientation, and employee feedback
- Celebrate successes and publicly recognize contributions of team members
- Perform additional duties as assigned to meet business needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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