Rooms Operations Manager

The Ritz-Carlton is a globally renowned luxury hospitality brand known for delivering exceptional guest experiences and setting high standards in the hotel industry. As part of Marriott International, which operates more than 100 award-winning properties worldwide, The Ritz-Carlton prides itself on fostering a culture of excellence, creativity, and compassion among its associates. The brand is recognized not only for its impeccable service but also for its commitment to diversity, inclusion, and equal opportunity. At The Ritz-Carlton, every employee is valued for their unique background and experience, contributing to a thriving and dynamic work environment. The company is dedicated to non-discrimination and actively seeks to provide accessible opportunities to individuals from all walks of life, including those with disabilities, veterans, and qualified applicants with criminal histories in accordance with the law.

This opportunity is for a full-time Management position located at 600 Stockton St, San Francisco, California. The role offers an hourly pay range of $34.62 to $42.31 and is eligible for bonuses, reflecting the importance of the position within hotel operations. The successful candidate will play a vital role supporting the hotel’s operations departments which include Front Office, Engineering/Maintenance, and Housekeeping. This role requires a strategic and hands-on leader who is passionate about driving guest and employee satisfaction while maximizing the financial performance of the department. The position involves managing teams, ensuring standards are consistently met and exceeded, and translating operational goals into actionable plans that align with the hotel’s commitment to unparalleled luxury service.

The Manager in this role will work closely with the Rooms Operations team to ensure productivity and guest tracking goals are communicated and achieved. They must keenly understand both employee and guest satisfaction metrics, using these insights to develop proactive plans to address gaps and build on strengths. The role demands strong leadership in educating the team on evolving guest needs and expectations, ensuring that every interaction reinforces The Ritz-Carlton’s Gold Standards. Beyond team leadership, this position involves direct involvement in daily operations including scheduling, goal updates, and even performing hourly job functions when necessary to maintain exceptional service levels.

Additionally, the Manager will oversee property-specific recovery plans and quality audits in collaboration with General Management and Regional Directors, making sure a stringent key control program is in place for security and operational integrity. Understanding financial documents such as sales reports and performance data is essential to assist in managing the profitability of the hotel. Providing outstanding customer service and responsiveness for both guests and employees is a key component of the role, ensuring a positive and professional environment at all times.

Joining The Ritz-Carlton means becoming part of a team that delivers the Gold Standards of hospitality, including the Employee Promise, Credo, and Service Values that guide each day and support continuous improvement. The company believes success comes from empowering employees to be creative and compassionate professionals who create lifelong memories for guests. The role offers a unique chance to be part of an elite global team, where you can bring your purpose, belong to an inclusive community, and become the best version of yourself.