Rooms Operations Manager

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $66,000.00 - $80,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Performance bonus

Professional Development

Job Description

JW Marriott at 901 Massachusetts Ave NW, Washington, DC, is a distinguished luxury hotel under the globally recognized Marriott International umbrella. Marriott International is a preeminent hospitality company committed to providing exceptional guest experiences and fostering an inclusive, dynamic work environment for its employees. JW Marriott properties are known for their refined elegance, outstanding service, and dedication to the well-being of both guests and associates. The Washington, DC location combines these elements within a vibrant metropolitan setting, offering a unique luxury experience to visitors and business travelers alike.

The full-time Rooms Operations Manager role at JW Marriott Washington is a critical leadership position within the hotel's rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. This management-level position comes with an annual salary ranging from $66,000 to $80,000 and includes eligibility for bonuses based on performance. The primary focus lies in overseeing daily operations to ensure efficient execution, maximizing guest and employee satisfaction, and enhancing the financial performance of the department.

The successful candidate will be instrumental in leading a dedicated team responsible for delivering the brand's acclaimed service culture. This involves fostering a motivating, empowering, and collaborative environment that prioritizes continuous improvement, employee development, and genuine service passion. By analyzing guest feedback, employee satisfaction results, and operational data, the manager will develop and implement targeted strategies to enhance overall service quality and operational productivity.

Key responsibilities emphasize not only managing operational protocols and compliance standards but also leading by example through enthusiasm, energy, and a guest-first attitude. The role requires a hands-on approach, performing hourly tasks as needed, while also managing strategic initiatives such as staffing, scheduling against occupancy goals, key control programs, financial audits, and guest satisfaction reporting.

Human resources functions are integral to this position, including interviewing prospective employees, facilitating onboarding and orientation, soliciting feedback, and maintaining fair and consistent policy administration. The Rooms Operations Manager will embody Marriott's core values by maintaining professionalism and courtesy with both guests and team members, resolving concerns proactively, and celebrating team achievements.

As part of JW Marriott, associates benefit from a nurturing workplace that promotes growth, inclusivity, and well-being. This role offers an exciting opportunity for hospitality professionals looking to advance their career within a luxury hotel environment that values culture, innovation, and heartfelt service. Joining JW Marriott means becoming part of a respected legacy where your contributions directly impact guest experiences and the hotel's operational success.

Job Requirements

High school diploma or GED
4 years experience in guest services, front desk, housekeeping, or related professional area
or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in guest services, front desk, housekeeping, or related professional area
ability to lead and motivate a team
proactive approach to resolving guest and employee concerns
excellent communication skills
ability to manage multiple operational functions
familiarity with financial and quality audit processes

Job Qualifications

High school diploma or GED
or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2-4 years experience in guest services, front desk, housekeeping, or related professional area
strong leadership and team management skills
excellent communication and interpersonal skills
ability to analyze guest satisfaction and financial reports
proficiency in hospitality operations and standards
capability to perform human resources activities such as interviewing and onboarding
understanding of brand service culture and standards

Job Duties

Verifies that goals are being translated to the team as they relate to guest tracking and productivity
creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
understands employee and guest satisfaction results and develops game plans to address need areas and expand strengths
verifies that the team has the capabilities to meet expectations
leads by example demonstrating self-confidence, energy and enthusiasm
assists employees in understanding guests' ever-changing needs and expectations and exceeding them
assists in managing the execution of all operations in the rooms area departments such as Front Office, Engineering/Maintenance, Housekeeping
follows property specific second effort and recovery plan
publishes all guest satisfaction results in a timely fashion including comment cards and guest letters
takes proactive approaches when dealing with employee concerns
extends professionalism and courtesy to employees at all times
communicates and updates all goals and results with employees
meets semiannually with staff on a one-to-one basis
assists and teaches the team scheduling against guest and hours/occupied room goals
performs hourly job functions as needed
performs other duties as assigned to meet business needs