Rooms Operations Manager

The JW Marriott Hotel, located at 1601 Lake Robbins Dr, The Woodlands, Texas, is part of Marriott International's prestigious luxury portfolio. With over 100 stunning properties globally, JW Marriott is renowned for its commitment to exceptional hospitality and elite service standards. The hotel promises a work experience that fosters community, camaraderie, and a culture rooted in the legacy of its founder, J. Willard Marriott. JW Marriott takes pride in nurturing its employees, offering opportunities for professional growth, development, and recognition in a luxurious and supportive environment. The establishment’s philosophy centers on holistic well-being, ensuring that employees are empowered and valued as the foundation for delivering exemplary guest experiences. This philosophy, branded as The JW Treatment™, emphasizes that the care and treatment of associates directly translate into guest satisfaction and loyalty.

This position is for a full-time Management role within the Rooms & Guest Services Operations department at this Marriott property. The pay range for this role is $60,000 to $73,000 annually, with the added benefit of eligibility for a performance-based bonus. The role primarily focuses on assisting in managing the execution of operations across various rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping. The ideal candidate will lead teams to continually elevate guest and employee satisfaction, while ensuring the financial performance of the departments meets or exceeds property goals. They will monitor compliance with company standards and procedures and actively contribute to the hotel’s quality audits and operational improvements.

The successful candidate will hold a high school diploma or GED with four years of relevant experience in guest services, front desk operations, housekeeping, or a related professional field, or possess a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related majors with at least two years of professional experience. This role demands a proactive managerial presence that fosters a motivating, empowering, and team-oriented workplace culture. The manager will be responsible for translating organizational goals into actionable team objectives, nurturing an environment of continuous improvement and passion for outstanding service delivery.

Key responsibilities include leading and developing the rooms operations team, managing property's room operations functions, closely monitoring activities that impact guest experience, maximizing departmental profitability, and engaging in human resources activities such as hiring, orientation, and employee relations. The manager will champion service culture by being accessible, professional, and courteous to both guests and team members. They will strive to improve satisfaction scores by addressing guest and employee feedback decisively and constructively.

This role offers a unique opportunity to join one of the most respected hospitality brands worldwide, known for innovation and luxury. At JW Marriott, associates are empowered to be confident, genuine, and intuitive, carrying forward the legacy of the Marriott name. This position is ideal for professionals passionate about hospitality who seek to advance their careers in a supportive and spirited environment while contributing to an organization that values diversity, inclusion, and equal opportunity. A career with JW Marriott not only means becoming part of a global community of hospitality experts but also embracing a culture that encourages you to be your best self and achieve your full potential.