Rooms Operations Manager

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences and fostering an inclusive workplace culture. Situated in a prime location at 335 Powell St, San Francisco, California, the Westin brand within Marriott International emphasizes wellness and holistic well-being for guests and employees alike. This full-time, management-level opportunity offers an annual salary range between $71,000 and $88,000, with eligibility for bonuses, highlighting the company's investment in rewarding performance and dedication.

The role of Rooms Operations Manager involves assisting in managing and overseeing all operations within the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. The successful candidate will play a crucial part in leading a dynamic team focused on enhancing guest satisfaction while also improving employee morale and productivity. This position is pivotal to the hotel's commitment to uphold the brand's service culture and ensure operational standards are consistently met or exceeded.

Key aspects of the role include creating an engaging and empowering environment for team members, fostering teamwork, and motivating staff to deliver superior service. The manager will be responsible for translating property goals into actionable objectives for the team, and developing strategic plans to address areas needing improvement based on guest and employee feedback. Additionally, the Rooms Operations Manager will manage scheduling to align labor resources with guest traffic and room occupancy, ensuring operational efficiency and cost-effectiveness.

This leadership position demands a balance of hands-on involvement — performing hourly job functions as necessary — and strategic oversight, including participation in financial performance reviews and quality audits alongside senior management. Handling guest concerns proactively and courteously, monitoring compliance with hospitality standards, and maintaining a keen focus on the financial performance of the department are all integral to the role.

Moreover, the manager is entrusted with significant human resource responsibilities, including interviewing candidates, facilitating new employee orientation, and addressing employee concerns through open communication channels and consistent policy enforcement. Celebrating achievements and publicly recognizing team members’ contributions underscore the culture of motivation Marriott International promotes.

At its core, this position is designed for a candidate who is passionate about hospitality and wellness, optimistic, active, and adventurous. Marriott International, through the Westin brand, nurtures these qualities, encouraging associates to embrace their well-being practices both on and off the property. The company is dedicated to equal opportunity employment, valuing diversity, and ensuring a respectful, supportive work environment for all employees. By joining this team, candidates become part of a global family committed to excellence, diversity, and continuous improvement, where they can truly become the best version of themselves.