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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
employee discount
Retirement Plan
Career development opportunities
Job Description
The Ritz-Carlton Pentagon City, located in Arlington, Virginia, is an iconic luxury hotel known for its exceptional service and sophisticated accommodations. This prestigious property is part of Marriott International's esteemed portfolio, a global leader in the hospitality industry renowned for setting the gold standard in luxury service worldwide. The Ritz-Carlton brand prides itself on creating unforgettable experiences for guests by consistently exceeding expectations through thoughtful, personalized care and unwavering attention to detail. At The Ritz-Carlton Pentagon City, every interaction reflects the brand's commitment to excellence, quality, and exceptional guest satisfaction, making it a distinguished destination for travelers seeking top-tier luxury... Show More
Job Requirements
- High school diploma or GED
- Minimum 4 years experience in guest services, front desk, housekeeping, or related field
- OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 2 years of professional experience in guest services, front desk, housekeeping, or related area
- Proven leadership capabilities
- Strong communication skills
- Commitment to exceptional guest service
- Ability to work full time and flexible hours
- Willingness to perform operational tasks as needed
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services, front desk, housekeeping, or related area
- Demonstrated leadership skills with ability to motivate and empower teams
- Strong understanding of customer service principles and luxury hospitality standards
- Ability to analyze financial data and implement operational improvements
- Excellent communication and interpersonal skills
- Proficiency in managing quality control and compliance standards
Job Duties
- Assist in managing the execution of all rooms area operations including Front Office, Engineering/Maintenance, Housekeeping
- Lead specific teams ensuring guest tracking and productivity goals are met
- Foster a property environment emphasizing motivation, empowerment, teamwork, and continuous improvement
- Monitor compliance with service standards and company procedures
- Take proactive approaches to employee and guest concerns
- Review financial statements and performance data to maximize department profitability
- Conduct human resources activities including interviewing, hiring recommendations, orientation, and employee feedback management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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