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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Performance bonus
Career development opportunities
Job Description
The Ritz-Carlton St. Louis, located in the luxurious Clayton, Missouri, is a distinguished luxury hotel that prides itself on offering unrivaled guest experiences and impeccable service. Part of the global Marriott International family, The Ritz-Carlton is known worldwide for setting the gold standard in hospitality and refined elegance. This iconic hotel combines sophisticated design with exceptional amenities and service, crafting a memorable stay for guests from all over the world. Marriott International's commitment to diversity, inclusion, and equal opportunity enriches the vibrant culture at The Ritz-Carlton St. Louis, making it a dynamic and inclusive workplace for hospitality professionals. This position... Show More
Job Requirements
- high school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related area
- or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related area
- ability to lead and motivate teams
- strong organizational skills
- excellent problem-solving capabilities
- availability to work a flexible full-time schedule
- effective communication skills
- commitment to uphold luxury service standards
Job Qualifications
- high school diploma or GED
- four years experience in guest services, front desk, housekeeping, or related area
- or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- two years experience in guest services, front desk, housekeeping, or related area
- demonstrated leadership and team management skills
- strong customer service orientation
- ability to analyze guest and employee satisfaction data
- proficient in managing operational budgets and financial reports
- excellent communication and interpersonal skills
Job Duties
- assists in managing the execution of all operations in the rooms area departments including front office, engineering/maintenance, housekeeping
- verifies that goals are translated to the team related to guest tracking and productivity
- creates and nurtures a motivating, empowering, and team-oriented environment
- monitors guest and employee satisfaction and develops plans to address need areas
- leads by example with self-confidence, energy, and enthusiasm
- assists employees in understanding and exceeding guest expectations
- manages scheduling aligned with guest and operational goals
- performs hourly job functions as necessary
- communicates and updates goals and results with employees
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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