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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
Career development opportunities
Job Description
The Ritz-Carlton Atlanta, located at 181 Peachtree St NE, Atlanta, Georgia, is a prestigious luxury hotel renowned worldwide for delivering exceptional guest experiences and outstanding hospitality services. As part of Marriott International’s portfolio, The Ritz-Carlton is synonymous with luxury, quality, and top-tier service. This establishment has earned numerous awards and accolades, reflecting its commitment to excellence, and it is regarded as a leader in the luxury hospitality sector. The hotel’s environment fosters a strong culture that emphasizes creativity, compassion, and constant improvement, delivering a unique and memorable experience for every guest. The team at The Ritz-Carlton is dedicated to upholding... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in guest services, front desk, housekeeping, or related professional area
- proven leadership and management capabilities
- strong communication skills
- ability to work full time
- willingness to assist with various departmental operations
- capability to handle guest and employee concerns professionally
- commitment to upholding brand standards and policies
Job Qualifications
- High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience in guest services or related areas
- proven leadership skills in managing teams
- strong understanding of hospitality operations
- ability to maintain high standards of guest service
- excellent communication and interpersonal skills
- experience in staff scheduling and performance monitoring
- knowledge of financial and operational metrics
- ability to handle guest and employee concerns effectively
- experience with quality audits and compliance
- familiarity with disciplinary procedures and human resource policies
Job Duties
- Verifies that goals are translated to the team regarding guest tracking and productivity
- creates and nurtures a motivating and empowering environment emphasizing teamwork and continuous improvement
- leads by example with self-confidence, energy, and enthusiasm
- assists employees in understanding and exceeding guest needs and expectations
- manages execution of operations in rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping
- follows property-specific recovery plans and publishes guest satisfaction results promptly
- takes proactive approaches with employee and guest concerns
- communicates updates on goals and results with employees
- conducts semiannual one-to-one meetings with staff
- assists with scheduling against guest and occupancy goals
- performs hourly job functions as needed
- performs other duties to meet business needs
- ensures professionalism and courtesy to guests and employees
- monitors and strives to improve guest and employee satisfaction
- responds timely to customer service department requests
- verifies team members meet hospitality requirements
- assists with quality audits
- reviews financial and sales reports to measure productivity and identify improvement areas
- maximizes financial performance of the department
- conducts interviews and assists with hiring decisions
- ensures thorough orientations for new employees
- implements an open-door policy for employee feedback
- administers policies, disciplinary procedures, and recognizes team contributions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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