Rooms Operations Manager

The Ritz-Carlton Atlanta, located at 181 Peachtree St NE, Atlanta, Georgia, is a prestigious luxury hotel renowned worldwide for delivering exceptional guest experiences and outstanding hospitality services. As part of Marriott International’s portfolio, The Ritz-Carlton is synonymous with luxury, quality, and top-tier service. This establishment has earned numerous awards and accolades, reflecting its commitment to excellence, and it is regarded as a leader in the luxury hospitality sector. The hotel’s environment fosters a strong culture that emphasizes creativity, compassion, and constant improvement, delivering a unique and memorable experience for every guest. The team at The Ritz-Carlton is dedicated to upholding the brand’s iconic "Gold Standards," which serve as the foundation for nearly every operation and guest interaction. These standards include heartfelt service values, a strong employee promise, and a renowned credo, all of which reinforce the company’s mission to create lifelong valued memories for guests.

This full-time management position at The Ritz-Carlton Atlanta offers an annual salary ranging from $59,000 to $73,000, with eligibility for bonuses. The role involves assisting in managing operations across several rooms area departments including Front Office, Engineering/Maintenance, and Housekeeping. The successful candidate will support and lead staff to meet or exceed property goals while continuously improving guest and employee satisfaction. This leadership opportunity requires a hands-on approach, overseeing daily activities, maintaining compliance with established standards, and fostering a positive work environment prioritizing teamwork, motivation, and empowerment.

In this role, you will be responsible for translating operational goals into actionable plans for your team, emphasizing guest tracking and productivity while ensuring team members have the tools and training to meet expectations. You will create an environment that nurtures motivation and collaboration, striving to improve employee satisfaction and engagement. You will also be expected to conduct regular one-to-one meetings with staff, assist with scheduling and resource allocation against guest and occupancy goals, and perform critical operational duties when necessary.

Moreover, your role will include managing and monitoring activities that impact the guest experience, maintaining professionalism, and ensuring the team meets the standards of hospitality expected at The Ritz-Carlton. You will handle guest concerns proactively, ensure communication of goals and results to the team, and respond promptly to customer service department requests. The role also involves managing profitability by reviewing financial performance, supporting audit activities, and maximizing the department’s financial outcomes.

As a part of this position, you will engage in human resources tasks such as interviewing candidates, assisting with hiring decisions, onboarding new members, promoting an open-door policy for employee feedback, and ensuring disciplinary procedures align with company policies. Work culture at The Ritz-Carlton Atlanta is built on respect, fairness, and recognition of team member contributions, which creates a supportive atmosphere where team members can thrive and be proud of their work.

Joining The Ritz-Carlton means becoming part of a globally recognized team known for unparalleled luxury hospitality. You will have the opportunity to grow professionally and personally while contributing to an exceptional guest service environment, supported by one of the world’s most respected hospitality brands. We offer relocation assistance as part of our commitment to attract the best talent who will uphold and elevate the high standards synonymous with The Ritz-Carlton name. Come be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.