Rooms Operations Manager

Irving, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $59,000.00 - $73,000.00

Work Schedule

Standard Hours

Benefits

Relocation assistance

Health Insurance

bonus eligible

Paid Time Off

employee discount

Retirement Plan

Career development opportunities

Job Description

The Ritz-Carlton Dallas Las Colinas, located in Irving, Texas, is part of the distinguished Ritz-Carlton portfolio owned by Marriott International, a global leader in luxury hospitality. The Ritz-Carlton brand is renowned worldwide for its exceptional service, unparalleled guest experiences, and commitment to quality. At this location, the hotel offers a luxurious environment designed to deliver the highest standard of care and comfort to its guests. Known for its rich blend of culture, talent, and experiences, The Ritz-Carlton Dallas Las Colinas continuously seeks to uphold the "Gold Standards," which include the Employee Promise, Credo, and Service Values. These core principles form the foundation of the company’s culture, driving both operational success and employee engagement. Marriott International is dedicated to equal employment opportunities, fostering an inclusive work environment that values diversity in all its forms.

This position is a full-time management role within the Rooms & Guest Services Operations category, with a salary range between $59,000 and $73,000 annually, and is bonus eligible. The primary responsibility of this role is to assist in managing all operations within the rooms area, including Front Office, Engineering/Maintenance, and Housekeeping departments, while overseeing staff to ensure optimal performance. This includes striving to enhance both guest and employee satisfaction as well as maximizing the financial performance of the department. The successful candidate will be responsible for monitoring compliance with company standards and procedures and leading specific teams to meet or exceed property goals. Key duties include managing day-to-day operations, implementing property recovery plans, publishing guest satisfaction results, addressing employee concerns proactively, and maintaining professional communications. The role also involves conducting quality audits, reviewing financial and performance data to identify areas for improvement, and launching initiatives to optimize profitability.

Additionally, this management position plays a significant role in human resources responsibilities such as interviewing candidates, assisting in hiring decisions, ensuring thorough orientations for new hires, soliciting employee feedback, and handling disciplinary procedures in line with company policies. The role demands a strong leadership presence to motivate and empower team members, promote teamwork, and cultivate continuous improvement focused on delivering superior guest experiences. By joining The Ritz-Carlton Dallas Las Colinas team, the candidate will be part of a world-class hospitality group that encourages creative, thoughtful, and compassionate service delivered with enthusiasm and energy. The company offers relocation assistance to support candidates transitioning into this role. Overall, the position offers an excellent opportunity to grow professionally in luxury hospitality management within a supportive, inclusive, and high-performing work environment.

Job Requirements

High school diploma or GED
Four years of experience in guest services, front desk, housekeeping, or related professional area
OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Two years of experience in guest services, front desk, housekeeping, or related professional area
Ability to lead and motivate teams
Strong organizational and problem-solving skills
Excellent customer service orientation
Ability to manage multiple priorities in a fast-paced environment
Willingness to perform hourly job functions as needed
Strong communication skills
Capacity to work collaboratively
Commitment to follow company policies and procedures

Job Qualifications

High school diploma or GED
Four years of experience in guest services, front desk, housekeeping, or related professional area
OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Two years of experience in guest services, front desk, housekeeping, or related professional area
Strong leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in managing multiple departments
Demonstrated ability to improve guest and employee satisfaction
Knowledge of hospitality industry standards and operational procedures
Experience with scheduling and staff development
Ability to analyze financial data and implement profitability strategies
Commitment to Marriott International's equal opportunity and diversity policies

Job Duties

Verifies that goals are being translated to the team as they relate to guest tracking and productivity
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
Understands employee and guest satisfaction results and develops game plans to address areas needing improvement and expand on strengths
Verifies that the team has the capabilities to meet expectations
Leads by example demonstrating self-confidence, energy and enthusiasm
Assists employees in understanding guests' ever-changing needs and expectations and exceeding them
Assists in managing the execution of all operations in the rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
Follows property specific second effort and recovery plan
Publishes all guest satisfaction results including guest satisfaction forms, comment cards and guest letters
Takes proactive approaches when dealing with employee concerns
Extends professionalism and courtesy to employees and guests at all times
Communicates and updates all goals and results with employees
Meets semiannually with staff on a one-to-one basis
Assists and teaches the team scheduling against guest and hours/occupied room goals
Performs hourly job functions as needed
Performs other duties as assigned
Understands the brand's service culture
Provides excellent customer service by being readily available and approachable for all guests
Responds timely to customer service department requests
Verifies that all team members meet or exceed hospitality requirements
Assists in performing required annual Quality audit with General Manager and Regional Director
Verifies that a viable key control program is in place
Reviews financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Strives to maximize the financial performance of the department
Interviews and assists in making hiring decisions
Receives hiring recommendations from team supervisors
Verifies that orientations for new team members are thorough and completed in a timely fashion
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures and support the Peer Review Process where applicable
Celebrates successes and publicly recognizes the contributions of team members