You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily.
Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $59,000.00 - $73,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
Health Insurance
bonus eligible
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
Job Description
The Ritz-Carlton Dallas Las Colinas, located in Irving, Texas, is part of the distinguished Ritz-Carlton portfolio owned by Marriott International, a global leader in luxury hospitality. The Ritz-Carlton brand is renowned worldwide for its exceptional service, unparalleled guest experiences, and commitment to quality. At this location, the hotel offers a luxurious environment designed to deliver the highest standard of care and comfort to its guests. Known for its rich blend of culture, talent, and experiences, The Ritz-Carlton Dallas Las Colinas continuously seeks to uphold the "Gold Standards," which include the Employee Promise, Credo, and Service Values. These core principles form... Show More
Job Requirements
- High school diploma or GED
- Four years of experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years of experience in guest services, front desk, housekeeping, or related professional area
- Ability to lead and motivate teams
- Strong organizational and problem-solving skills
- Excellent customer service orientation
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to perform hourly job functions as needed
- Strong communication skills
- Capacity to work collaboratively
- Commitment to follow company policies and procedures
Job Qualifications
- High school diploma or GED
- Four years of experience in guest services, front desk, housekeeping, or related professional area
- OR two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years of experience in guest services, front desk, housekeeping, or related professional area
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proficiency in managing multiple departments
- Demonstrated ability to improve guest and employee satisfaction
- Knowledge of hospitality industry standards and operational procedures
- Experience with scheduling and staff development
- Ability to analyze financial data and implement profitability strategies
- Commitment to Marriott International's equal opportunity and diversity policies
Job Duties
- Verifies that goals are being translated to the team as they relate to guest tracking and productivity
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
- Understands employee and guest satisfaction results and develops game plans to address areas needing improvement and expand on strengths
- Verifies that the team has the capabilities to meet expectations
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Assists employees in understanding guests' ever-changing needs and expectations and exceeding them
- Assists in managing the execution of all operations in the rooms area departments including Front Office, Engineering/Maintenance, Housekeeping
- Follows property specific second effort and recovery plan
- Publishes all guest satisfaction results including guest satisfaction forms, comment cards and guest letters
- Takes proactive approaches when dealing with employee concerns
- Extends professionalism and courtesy to employees and guests at all times
- Communicates and updates all goals and results with employees
- Meets semiannually with staff on a one-to-one basis
- Assists and teaches the team scheduling against guest and hours/occupied room goals
- Performs hourly job functions as needed
- Performs other duties as assigned
- Understands the brand's service culture
- Provides excellent customer service by being readily available and approachable for all guests
- Responds timely to customer service department requests
- Verifies that all team members meet or exceed hospitality requirements
- Assists in performing required annual Quality audit with General Manager and Regional Director
- Verifies that a viable key control program is in place
- Reviews financial statements, sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Strives to maximize the financial performance of the department
- Interviews and assists in making hiring decisions
- Receives hiring recommendations from team supervisors
- Verifies that orientations for new team members are thorough and completed in a timely fashion
- Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns
- Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures and support the Peer Review Process where applicable
- Celebrates successes and publicly recognizes the contributions of team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: