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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $31.25 - $38.46
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Employee Discounts
Retirement Plan
Professional development opportunities
Job Description
Marriott International is a world-renowned hospitality company committed to delivering exceptional guest experiences and fostering a dynamic work environment. Among its distinguished brands, the Autograph Collection stands out as a growing collection of four and five-star independent hotels known for their unique character, quality, and memorable offerings. Each hotel in this portfolio is carefully selected to inspire the Individualist traveler—a discerning guest who values bold style and personal narratives as much as comfort. This vibrant and diverse culture at Marriott International celebrates the distinct backgrounds and talents of its associates, creating a welcoming and inclusive atmosphere where employees can thrive.Show More
Job Requirements
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Ability to work full time
- Strong leadership and management skills
- Excellent communication and interpersonal abilities
- Proactive problem-solving skills
- Willingness to work onsite at Inn at the Mission San Juan Capistrano
- Ability to work flexible hours
- Commitment to delivering excellent guest service
Job Qualifications
- High school diploma or GED
- Four years experience in guest services, front desk, housekeeping, or related professional area
- Or two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in guest services, front desk, housekeeping, or related professional area
- Demonstrated ability to lead teams and manage operations
- Proficient customer service and communication skills
- Knowledge of hotel operations and financial performance metrics
- Ability to handle multiple tasks and resolve issues promptly
Job Duties
- Ensure goals are translated to the team as they relate to guest tracking and productivity
- Understand employee and guest satisfaction results and communicate plans to address areas and expand strengths
- Assist in ensuring the team has the capabilities to meet expectations
- Assist employees in understanding and exceeding guests' changing needs and expectations
- Follow property-specific second effort and recovery plan
- Publish all guest satisfaction results including forms, comment cards, and letters in a timely fashion
- Take proactive approaches when dealing with employee concerns
- Extend professionalism and courtesy to employees at all times
- Communicate and update all goals and results with employees
- Assist and teach the team scheduling against guest and hours/occupied room goals
- Perform hourly job functions as needed
- Provide excellent customer service by being readily available and approachable for guests
- Take proactive approaches when dealing with guest concerns
- Extend professionalism and courtesy to guests at all times
- Respond timely to customer service department requests
- Ensure all team members meet or exceed hospitality requirements
- Assist in performing required annual Quality audits with GM and RD
- Ensure a viable key control program is in place
- Understand financial statements, sales and activity reports, and other performance data
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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