Rooms Operations Manager

Marriott International is a world-renowned hospitality company committed to delivering exceptional guest experiences and fostering a dynamic work environment. Among its distinguished brands, the Autograph Collection stands out as a growing collection of four and five-star independent hotels known for their unique character, quality, and memorable offerings. Each hotel in this portfolio is carefully selected to inspire the Individualist traveler—a discerning guest who values bold style and personal narratives as much as comfort. This vibrant and diverse culture at Marriott International celebrates the distinct backgrounds and talents of its associates, creating a welcoming and inclusive atmosphere where employees can thrive.

The Inn at the Mission San Juan Capistrano, part of the Autograph Collection, is situated in the beautiful city of San Juan Capistrano, California. This luxurious hotel blends historical charm with modern amenities, providing guests with an immersive and memorable experience that is true to the local heritage while delivering the highest standards of hospitality. The hotel seeks to maintain and elevate its reputation by employing dedicated management professionals who can oversee operations and enhance both guest and employee satisfaction.

The Assistant Rooms Division Manager role at this hotel is a full-time management position offering a competitive pay range of $31.25 to $38.46 per hour, with bonus eligibility. This position plays a pivotal part in supporting the successful execution of all hotel operations, specifically focusing on Front Office, Engineering/Maintenance, and Housekeeping departments. The role involves managing and leading staff while ensuring operational procedures and standards are consistently followed. Key objectives include maximizing guest satisfaction, improving employee engagement, and enhancing the financial performance of the department.

In this position, the manager supports the Rooms Operations team by translating goals related to guest tracking and productivity into actionable plans and ensuring the team understands and exceeds guests' evolving needs and expectations. The role requires a proactive approach to communicating guest and employee satisfaction results, addressing areas for improvement, and cultivating a capable team with the skills to meet operational goals.

Additionally, the Assistant Rooms Division Manager is responsible for following the property-specific second effort and recovery plans, timely publishing of guest satisfaction feedback including comment cards and letters, and maintaining professional and courteous communication with both employees and guests. Scheduling management aligned with guest and occupancy targets, performing hourly operational tasks as needed, and taking an active role in resolving employee and guest concerns are also crucial aspects of this role.

Managing activities that impact the overall guest experience is a significant element of the job, requiring excellent customer service skills and readiness to address customer service department requests in a timely manner. The manager ensures all team members uphold hospitality standards that enhance guest interactions and satisfaction.

From a profitability standpoint, the Assistant Rooms Division Manager assists in conducting annual Quality audits alongside General Management and Regional Directors, maintains an effective key control program, and interprets financial and sales performance data to support strategic decision-making.

Overall, this role provides a unique opportunity to contribute to the prestigious Autograph Collection through hands-on management, operational excellence, and a commitment to superior guest experiences. Candidates who join the Inn at the Mission San Juan Capistrano will be part of a vibrant, inclusive team dedicated to personal growth and professional success in one of the most captivating locations in California.