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Rooms Manager - WorldMark Bass Lake Resort

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $75,000.00 - $80,000.00
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Work Schedule

Flexible
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Benefits

Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Wish day 401k with employer match
legal and identity theft plan
Wellness Program
Employee assistance program

Job Description

Travel + Leisure Co. stands as the world’s foremost vacation ownership and travel membership company, boasting a diverse and expanding portfolio that spans resort brands, travel clubs, and lifestyle travel offerings. Renowned for its commitment to putting the world on vacation, Travel + Leisure Co. combines innovation with a passion for delivering exceptional vacation experiences. This dynamic company thrives on growth and creativity, inspiring its associates to continuously learn, innovate, and enhance the experiences of millions of travelers globally. By joining Travel + Leisure Co., associates become part of a global community dedicated to making dream vacations a reality and ensuring that every traveler enjoys memorable experiences.

The role of Rooms Manager within Travel + Leisure Co. is integral to the seamless operation of resort accommodations and guest services. This leadership position carries the responsibility of overseeing daily operations within the Housekeeping and Guest Services departments, ensuring that both areas perform at the highest level possible. The Rooms Manager is tasked with a comprehensive set of duties, including managing administrative responsibilities, accounting, employee development, and maintaining quality standards across both departments. This role demands a strategic leader who is adept at scheduling, staffing, and training to meet the fluctuating demands of resort occupancy and guest needs.

Furthermore, the Rooms Manager is responsible for maintaining strict inventory controls, ensuring that room occupancy rates are maximized, and managing guest accounts with accuracy in rate application and payment processing. This position requires effective communication skills to lead daily and weekly staff meetings, ensuring all team members are aligned with the company’s goals for guest satisfaction and operational efficiency. The Rooms Manager also plays a vital role in internal audits, quality assurance, loss prevention, and safety compliance, making sure that the resort maintains excellence in all areas.

Financial stewardship is a key component of this role, as the Rooms Manager develops annual budgets, identifies cost-saving opportunities, and analyzes operational expenses. This position offers a blend of operational management, strategic planning, and team leadership, ideally suited for candidates with a background in hotel or resort management. The compensation for this role generally starts at $75,000 to $80,000 per year, making it a competitive opportunity for seasoned hospitality professionals. At Travel + Leisure Co., you will find an inclusive atmosphere where collaboration, celebration, and community involvement are encouraged, fostering a workplace where memories begin with your contribution and leadership.

Job Requirements

  • Bachelor’s degree in hospitality management or related field preferred
  • Minimum of two years experience in a supervisory role within hospitality
  • Strong proficiency in Microsoft Office suite
  • Excellent organizational and leadership capabilities
  • Ability to work flexible hours including weekends and holidays
  • Effective problem-solving and decision-making skills

Job Qualifications

  • Two to five years of experience in hotel or resort operations
  • Strong leadership and team development skills
  • Excellent communication and interpersonal abilities
  • Proficiency in Microsoft Excel, Word, and Outlook
  • Strategic and analytical thinking skills
  • Ability to manage multiple priorities in a fast-paced environment

Job Duties

  • Oversee daily operation of resort Housekeeping and Guest Services departments
  • Manage administrative and accounting functions for both departments
  • Develop and implement staffing schedules to optimize productivity
  • Participate in unit inspections to ensure compliance with quality standards
  • Train staff on resort operating procedures and department policies
  • Control payroll costs to maintain departmental budget
  • Manage guest accounts including rate application and payment processing
  • Communicate priorities and operational updates through staff meetings
  • Conduct and manage internal audits and ensure compliance with safety and quality standards
  • Prepare annual budget and identify opportunities for cost reduction and operational improvements

Job Criteria

Experience

Mid Level (3-7 years)


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