Rooms Manager

Pyramid Global Hospitality is a renowned leader in the hospitality industry, deeply committed to fostering a culture where people truly come first. With a global presence spanning over 230 properties worldwide, this company is dedicated to creating a supportive and inclusive work environment that prioritizes diversity, employee growth, development, and overall wellbeing. At Pyramid Global Hospitality, the focus goes beyond just operational success—the company strives to build meaningful relationships and support its employees through every phase of their career journey. The organization’s robust People First culture is evident in its comprehensive approach to employee development, an extensive benefits package, and a dedication to providing ongoing training opportunities. From offering health insurance and retirement plans to unique perks like on-site wellness programs, local discounts, and employee rates on hotel stays, Pyramid Global Hospitality ensures that its workforce is valued and taken care of.

The Old No. 77 Hotel, a fine boutique hotel managed by Pyramid Global Hospitality, is ideally located just three blocks from the vibrant French Quarter of New Orleans. It is a property steeped in rich history, featuring unique guest rooms and hosting a rotating art gallery that complements its distinctive charm. Among its many highlights is Compère Lapin, a celebrated restaurant helmed by James Beard Award-winning Chef Nina Compton, further positioning the hotel as a cultural and culinary epicenter of New Orleans. This unique setting not only offers guests exceptional experiences but also provides employees with an inspiring and dynamic workplace.

The role available at the Old No. 77 Hotel is that of a Rooms Division Manager, a critical leadership position responsible for overseeing all operational facets of the Rooms division, including the front office, housekeeping, guest services, and concierge. This role demands an individual who excels in ensuring seamless guest experiences while optimizing financial performance and maintaining the highest service standards. The Rooms Division Manager is entrusted with leading various departmental teams, fostering a collaborative environment that achieves operational excellence. Day-to-day duties include managing front desk operations, coordinating among departments to elevate service quality, conducting inspections to maintain cleanliness, and monitoring guest feedback to implement continuous improvements. The manager also plays a strategic role by collaborating with revenue management to fine-tune pricing strategies and room inventory to maximize revenue.

Ideal candidates for this position will bring over five years of experience in hotel operations, showcasing strong leadership, communication, and problem-solving skills. Expertise in front office operations is particularly emphasized, as well as the flexibility to work varied hours, including weekends and holidays. The compensation package ranges from $63,000 to $65,000 annually, reflecting the significant responsibilities and leadership expectations associated with the role. Pyramid Global Hospitality champions equal opportunity employment, celebrating diversity and inclusivity as core values. While compensation packages are influenced by factors such as skill set, years of experience, certifications, and office location, the overall commitment of the company is to nurture a workforce that is empowered, respected, and well-supported in delivering exceptional guest experiences.