Job Overview

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Employment Type

Full-time
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to excellence, diversity, and creating memorable guest experiences. With a vast portfolio of hotels and resorts worldwide, Marriott offers a dynamic and inclusive work environment where employees are valued and empowered to grow both personally and professionally. Specifically, the Westin brand under Marriott International is dedicated to promoting wellness and delivering unique brand programs that enhance the wellbeing of guests during their travels. This commitment extends to its employees, encouraging a culture of health, passion, and optimism. Located in the heart of Atlanta, Georgia, at 210 Peachtree St NW, the Westin hotel seeks a dedicated Housekeeping Supervisor to join their team on a full-time, non-management basis.

The Housekeeping Supervisor role at Westin is pivotal in ensuring the cleanliness, safety, and overall upkeep of guest rooms and hotel areas to meet the high standards expected by Marriott International. This position involves overseeing the daily housekeeping activities, completing necessary documentation such as room status sheets and cleaning checklists, and ensuring all assigned areas meet operational standards. The supervisor is responsible for inspecting guest rooms post-cleaning to guarantee quality and promptly responding to guest and departmental requests. Furthermore, this role includes assisting management in various personnel functions such as hiring, training, scheduling, evaluating, and motivating housekeeping staff while serving as a positive role model. Safety and professionalism are emphasized, with the supervisor required to comply with all company safety policies, report maintenance or safety issues, and maintain a polished personal appearance. The role demands physical stamina and agility, given the need to handle tasks such as moving, lifting, and maneuvering equipment and supplies within different environments of the hotel.

Westin’s mission to empower guests to be the best versions of themselves aligns with the values expected in their employees, especially in the housekeeping department. The ideal candidate is passionate about wellness, active, optimistic, and adventurous. By joining the Westin team, employees engage in a supportive global community that fosters personal growth and shared success. This job offers a meaningful opportunity to contribute to a renowned hospitality brand that values diversity, equity, and inclusion, providing an atmosphere where all employees can thrive. Working as a Housekeeping Supervisor at Westin means taking part in a vibrant team committed to delivering exceptional service and ensuring that every guest enjoys a safe and pleasant stay. This position is not only about managing cleaning operations but also about promoting teamwork, quality assurance standards, and a respectful workplace culture. Marriott International ensures equal employment opportunities regardless of disability, veteran status, or other protected characteristics, reflecting their deep commitment to fairness and accessibility in the workplace.

Job Requirements

  • High school diploma or equivalent
  • minimum one year of related work experience
  • ability to perform physical tasks including lifting and moving objects up to 55 pounds
  • compliance with company safety policies
  • excellent communication skills
  • ability to work in a team environment
  • ability to maintain professional appearance
  • willingness to assist supervisors with employee training and motivation

Job Qualifications

  • High school diploma or equivalent
  • at least one year of related work experience
  • strong communication skills
  • ability to inspect and ensure cleanliness standards
  • experience in teamwork and supportive workplace culture
  • familiarity with safety policies and procedures
  • ability to perform physical tasks required for the role
  • proficiency in using computers or point of sale systems

Job Duties

  • Enter the status of cleaned rooms in assignment sheets
  • complete control lists to report cleaning and condition of assigned areas
  • complete required housekeeping department paperwork
  • identify room assignments and type of cleaning needed
  • inspect guest rooms after cleaning
  • promptly respond to guest and other department requests
  • assist management in hiring, training, scheduling, evaluating, advising, disciplining, motivating, and coaching employees
  • comply with all company safety policies and report issues
  • maintain neat and professional appearance
  • protect company information and property
  • support coworkers and treat them with dignity and respect
  • help team achieve common goals
  • meet quality assurance standards
  • move at required speeds to respond to work situations
  • inspect tools and equipment
  • use computers or point of sale systems to access job information
  • handle various objects requiring fine motor skills and good coordination
  • perform physical activities such as bending, stretching, climbing stairs, and working in confined spaces
  • lift and move objects up to 55 pounds unassisted and heavier with help
  • push and pull loaded carts
  • verify written documents
  • stand, sit, kneel, or walk for extended periods
  • communicate clearly and professionally
  • perform reasonable tasks requested by supervisors

Job Criteria

Experience

No experience required


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