Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $19.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment

Job Description

Marriott International is a leading global hospitality company known for its diverse portfolio of hotels and exceptional service standards. Among its many acclaimed properties is Gaylord Hotels, a distinguished brand that provides unique experiences and unparalleled services, blending creativity, dedication, and heartfelt care into every guest interaction. Located in Nashville, Tennessee, Gaylord Opryland Resort & Convention Center stands as a premier destination, boasting vast meeting spaces, exquisite accommodations, and a vibrant atmosphere that draws travelers from around the world. This establishment epitomizes Marriott's commitment to quality, innovation, and inclusivity, providing a dynamic workplace for those passionate about hospitality.

The position available at this location is a full-time, non-management Housekeeping role, offering an hourly rate of $19. This role encompasses a broad spectrum of responsibilities focused on maintaining the cleanliness and orderliness of guest rooms and public areas within the hotel. Beyond regular housekeeping duties, this position plays a vital part in supporting team cohesion and operational excellence, assisting management in training, evaluating, and motivating housekeeping staff. The role demands attention to detail, a proactive approach to guest service, and adherence to Marriott's rigorous safety and quality standards.

Candidates for this role will find themselves working in a fast-paced, team-oriented environment where professionalism and respect are paramount. The responsibilities include completing meticulous inspection reports, managing assignment sheets, ensuring the safety and privacy of guest rooms, and responding promptly to guest and interdepartmental requests. Physical demands are significant, requiring the ability to move throughout a large property and handle various lifting and manual tasks safely. The role emphasizes the importance of maintaining both the company’s aesthetic standards and the integrity of its property, demanding a high level of diligence and pride in one's work.

Marriott International’s commitment to diversity and equal opportunity is strongly reflected in this position. Employees are valued for their unique backgrounds, talents, and experiences, fostering a collaborative and inclusive work atmosphere. The company ensures compliance with all legal obligations regarding non-discrimination and accessibility, enhancing the workplace environment for all team members.

Working at Gaylord Hotels means joining a community of STARs—individuals who embody creativity, entrepreneurial spirit, and heartfelt service. Employees enjoy a supportive environment with opportunities for career growth, training, and involvement in a multinational hospitality leader. This Housekeeping role therefore represents not only a job but a chance to be part of an extraordinary team dedicated to delivering memorable guest experiences and advancing personal career development within the Marriott family.

Job Requirements

  • High school diploma or equivalent
  • At least 1 year of related work experience
  • No supervisory experience required
  • No licenses or certifications required

Job Qualifications

  • High school diploma or equivalent
  • At least 1 year of related work experience
  • Ability to follow safety procedures and company policies
  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Attention to detail
  • Physical capability to perform demanding tasks
  • Ability to use computers or point-of-sale systems

Job Duties

  • Enter the status of cleaned rooms in assignment sheets
  • Complete checklists to report cleaning and condition of assigned areas
  • Fill out paperwork required by the Housekeeping Department
  • Identify room assignments and type of cleaning needed
  • Inspect guest rooms after maid cleaning
  • Respond promptly to requests from guests and other departments
  • Enter guest rooms following procedures to gain access and ensure vacancy before entry
  • Assist management in hiring, training, scheduling, evaluating, coaching, disciplining, motivating, and training employees
  • Serve as a role model
  • Comply with all company safety policies and procedures
  • Report maintenance issues, safety hazards, accidents, or injuries
  • Complete safety training and certifications
  • Maintain a clean and professional uniform and personal appearance
  • Protect company information and property
  • Support coworkers with dignity and respect
  • Help the team achieve common goals
  • Meet quality assurance standards
  • Move at required speeds to respond to work situations
  • Visually inspect tools, equipment, or machines for defects
  • Access and retrieve work-related information using computers or point-of-sale systems
  • Manipulate objects of various sizes and weights with fine motor skills
  • Reach overhead, under knees, squat, twist, drag, and bend
  • Navigate narrow, confined, or elevated spaces
  • Move on inclined, uneven, slippery surfaces and stairs
  • Use manual dexterity and motor skills frequently
  • Lift, carry, and place objects up to 55 pounds without assistance and heavier with help
  • Push and pull maintenance carts and related machines on uneven surfaces
  • Visually verify and interpret written documents
  • Stand, sit, kneel, or walk for extended or frequent periods
  • Listen and respond professionally to employee concerns
  • Speak clearly and professionally
  • Perform other reasonable tasks assigned by supervisors

Job Criteria

Experience

No experience required


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