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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, rapidly expanding its presence across the hospitality industry. The company boasts a unique blend of full-service and focused hotels situated in major cities, representing a diverse portfolio of over 1000 owned, managed, and franchised properties across eight countries. This expansive footprint ensures that Sonesta is a staple destination for travelers seeking both comfort and exceptional service. Driven by a passion for hospitality, the company emphasizes the human element of guest experiences, prioritizing service delivered with genuine warmth and loyalty. Sonesta is deeply committed to providing... Show More
Job Requirements
- High school diploma or equivalent
- two years housekeeping experience including supervisory training or experience
- previous experience in the extended stay industry preferred
- ability to speak, read, and write English
- ability to document tasks, order supplies, and read equipment manuals
- mathematical skills
- problem solving and organizational abilities
- experience with Microsoft Office preferred
- physical ability to stand, bend, climb, kneel, and move frequently
- ability to regularly use commercial cleaning chemicals
- ability to carry, lift, or pull items up to 50 pounds
- willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent plus two years housekeeping experience including some supervisory training or experience
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- reading and writing abilities to document tasks completed, order supplies, and read equipment manuals including safety information
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
- problem solving, reasoning, motivating, organizational and training abilities
- experience with Microsoft Office preferred
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients
- manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates
- partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making recommendations for disciplinary and other human resources-related actions
- inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair
- assist with training of employees and ensuring they have the tools and equipment needed
- assist with scheduling and room cleaning assignments to ensure proper coverage
- perform housekeeping duties including cleaning guest suites and hotel public spaces
- partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies
- monitor commercial laundry supplies and equipment
- manage procedures of lost and found items
- promote teamwork and quality service through daily communication and coordination
- ensure compliance with federal, state and local laws regarding health and safety services
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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