Rooms Front Office - Desk Agent

Omni Viking Lakes Hotel is a prominent luxury hotel situated within the expansive 200-acre Viking Lakes mixed-use development in Minnesota. This mixed-use destination notably houses the Minnesota Vikings headquarters, the Twin Cities Orthopedics Performance Center, and the TCO Stadium. The location offers convenient access from downtown Minneapolis, St. Paul, the Mall of America, and the airport, making it a strategic and well-connected place for both business and leisure travelers. The development also encompasses various corporate offices, retail stores, restaurants, and entertainment venues, positioning Omni Viking Lakes Hotel as a centerpiece of a thriving community hub.

The hotel boasts 320 well-appointed rooms complemented by over 35,000 square feet of versatile indoor and outdoor event spaces. These include a grand 7,500-square-foot ballroom, a 4,410-square-foot event center, and six elegant two-story hospitality lounges designed to cater to groups and meeting planners. From intimate board meetings and mid-sized conferences to large galas, special events, and Sunday football tailgates, the Omni Viking Lakes Hotel is equipped to accommodate a wide array of gatherings. Its amenities extend to multiple dining options, a signature spa offering rejuvenating treatments, and state-of-the-art fitness facilities, all dedicated to creating a luxurious and comprehensive guest experience.

The Front Desk Agent position at Omni Viking Lakes Hotel is a full-time role critical to maintaining the hotel’s reputation for excellence in hospitality. This role focuses on delivering a five-star welcome and departure experience, serving as the first point of contact and an ambassador throughout the guest's stay. Responsibilities include warmly greeting guests, providing detailed information about the hotel and surrounding area, handling check-ins and check-outs seamlessly, resolving guest issues promptly, and fulfilling special requests efficiently. Additionally, the Front Desk Agent supports Omni's rigorous cleanliness and safety protocols, including Covid-19 related sanitation measures, demonstrating the hotel's commitment to guest well-being.

Starting at a competitive wage of $20.00 per hour depending on experience, the position offers a wide range of benefits to full-time associates. These benefits include medical, dental, and vision insurance, paid maternity leave, 401(k) retirement plans, and paid time off accrual. Omni Viking Lakes also provides additional perks such as spa and restaurant discounts, reduced rates at other Omni properties, corporate discounts, and ongoing education opportunities. The company’s recognition as one of the "Best-Led Companies of 2024" by Glassdoor underscores its dedication to employee satisfaction and leadership excellence.

Working as a Front Desk Agent at Omni Viking Lakes Hotel means being part of an esteemed hotel brand that values professionalism, guest satisfaction, and teamwork in a dynamic and fast-paced hospitality environment. This role requires a blend of excellent communication skills, attention to detail, and the ability to maintain a calm demeanor during busy periods. The Front Desk Agent is expected to be adept at managing various administrative tasks including guest account setup, reporting, room status coordination with housekeeping, and security of guest information. The role requires physical stamina with duties including standing or walking for extended periods and the ability to handle some lifting and carrying up to 50 pounds.

Omni Hotels & Resorts is committed to equal opportunity employment and inclusivity, ensuring a diverse workforce is supported. If you are passionate about hospitality, eager to build a career within a supportive hotel company, and excel in customer service, joining Omni Viking Lakes Hotel as a Front Desk Agent offers a rewarding and enriching career opportunity.