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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $23.30
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Uniform allowance
Job Description
The hiring establishment is a luxury hotel that prides itself on delivering an exceptional guest experience through impeccable service and professionalism. Renowned for its elegant accommodations and top-tier amenities, this four or five diamond hotel offers a welcoming atmosphere for guests from around the world. The hotel maintains rigorous standards of operation to ensure every visitor's stay is comfortable, memorable, and distinctive. With a focus on hospitality excellence, the property is staffed by dedicated professionals committed to upholding a culture of respect, courtesy, and efficiency throughout the guest journey. From arrival to departure, the hotel fosters an environment where guests... Show More
Job Requirements
- Minimum one year previous experience in a similar position at a four or five diamond hotel
- Proficiency in reading writing and speaking the English language
- Ability to write legibly
- Ability to perform basic mathematical computations
- Basic computer skills including Microsoft Office Suite
- Ability to multitask while maintaining a hospitable and professional demeanor
- Ability to focus attention to details
- Ability to maintain confidentiality of all guests and hotel information
- Clear thinker in pressure situations and exercise good judgments
- Ability to work with minimal supervision
Job Qualifications
- Experience in guest relations and resolution
- Minimum one year previous experience in a similar position at a four or five diamond hotel
- Proficiency in reading writing and speaking the English language
- Ability to write legibly
- Ability to perform basic mathematical computations
- Team player
- Basic computer skills including Microsoft Office Suite
- Ability to multitask while maintaining a hospitable and professional demeanor
- Ability to focus attention to details
- Ability to maintain confidentiality of all guests and hotel information
- Clear thinker in pressure situations and exercise good judgments
- Ability to work with minimal supervision
- Previous experience in the capacity of guest service agent at an upscale hotel or resort
- Knowledge of property management systems
- Some college or training in the hospitality industry
- Previous cash handling experience
Job Duties
- Handle guest complaints according to procedures ensuring guest satisfaction and notifying supervisor or manager when necessary
- Provide accurate directions to guests and visitors
- Ensure the security of guest room access
- Suggest and up-sell available rooms
- Handle cash according to established procedures
- Maintain cleanliness and organization of Front Office areas
- Answer telephones
- Process guest check-ins and check-outs
- Answer and transfer calls
- Welcome guests to the resort and direct them accordingly
- Accept and record wake-up call requests
- Assist with reservations calls when necessary
- Provide concierge service when necessary
- Display standards of excellence and professionalism
- Work well under pressure and follow directions
- Maintain knowledge of scheduled daily activities
- Maintain knowledge of daily arrivals and departures
- Maintain knowledge of hotel features services and amenities
- Maintain knowledge of hours of operation for each outlet
- Work in a manner that promotes accident prevention
- Properly handle and maintain sensitive and confidential information
- Comply at all times with OVI standards and regulations to encourage safe and efficient hotel operations
- Be available to give directions or order transportation for guests
- Approach all encounters with guests and employees in a professional service-oriented manner
- Maintain regular attendance in compliance with OVIS standards as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of appearance and grooming which include wearing the proper uniform and name tag while working
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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