Rooms Division Manager

Everett, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $93,000.00

Work Schedule

Weekend Shifts

Benefits

cellphone allowance

incentive pay

Paid Time Off

Holiday pay

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

401k plan

Health savings account

Flexible spending account

Referral Bonus

Discounted lodging

Discounted dining

Discounted spa

Discounted golf

Discounted retail

Employee assistance program

Committee participation

Online Learning Platform

Third party discounts

Job Description

This hotel is independently owned and operated by Columbia Hospitality, a franchisee separate from Marriott International, Inc. Columbia Hospitality manages all aspects of employment for this location, including hiring, firing, staffing, compensation, benefits, and employee policies. While the hotel is part of the prestigious Autograph Collection by Marriott International, it functions autonomously as a franchise. The Autograph Collection comprises a distinctive group of four and five-star independent hotels known for their originality, bold character, and memorable guest experiences. This brand caters to The Individualist, travelers seeking personalized, enriching stays beyond just a place to rest. Each property within the Autograph Collection offers unique experiences suited to the diverse styles and adventurous spirit of its guests. Joining Columbia Hospitality means becoming part of a values-driven, inclusive, and collaborative workplace culture dedicated to creating exceptional experiences for both guests and employees.

The role available is a senior management position with a salary range of $90,000 to $93,000 annually, depending on experience. This position invites professionals with a passion for hospitality, strong leadership skills, and a dedication to guest satisfaction. The manager will play a key role in overseeing daily operations, staff management, financial controls, and strategic initiatives to optimize both revenue and guest experience. Emphasis is placed on budgeting, labor cost control, revenue management, and fostering a positive work environment through mentorship and coaching. Responsibilities also include ensuring compliance with government regulations, maintaining high standards of cleanliness and safety, and promoting teamwork between departments.

This role offers many attractive benefits, including a cellphone allowance, incentive programs, the ability to get paid daily, paid time off and holiday pay, comprehensive medical, dental, vision, disability insurance, and a 401K plan with employer contributions. Additionally, employees have access to health savings and flexible spending accounts, referral bonuses, and discounted lodging, dining, spa, golf, and retail experiences. The company further supports its team with employee assistance programs, involvement opportunities in philanthropic and diversity committees, online learning platforms, and various third-party discounts on services such as pet insurance and entertainment. Columbia Hospitality is committed to fostering a diverse and inclusive environment, encouraging candidates who may not meet every qualification to apply, reflecting their dedication to authentic hiring practices.

Candidates who join will contribute to a culture founded on camaraderie, trust, inclusiveness, and a shared commitment to excellence. The team operates with open hearts and mutual respect, striving to deliver exceptional guest experiences in every interaction. The role demands weekend availability and requires strong communication, computer literacy, hospitality management expertise, and proven experience working within franchise Marriott hotels—preferably within the Autograph Collection. If you are excited about leading a passionate, people-first team in a dynamic hospitality environment, this opportunity provides a platform to develop your career while making a meaningful impact in the luxury hotel industry.

Job Requirements

Bachelor's degree in Hotel Management or equivalent
minimum 4 years related experience including management
2-3 years experience in a franchise Marriott hotel, preferably Autograph Collection
strong communication skills
proficiency in front office and housekeeping operations
knowledge of accounting procedures
skilled in property management and point of sale systems
computer literacy in Microsoft Office suite
financial and budget management expertise
excellent people management abilities
availability to work weekends

Job Qualifications

Bachelor's degree or higher in Hotel Management or related field, plus 4+ years of related experience including management experience
2-3+ years with a franchise Marriott hotel, preferably an Autograph Collection
strong written and verbal communication skills
strong working knowledge of hotel front office, housekeeping operations, and accounting procedures
working knowledge of the hotel's property management and point of sale systems
strong computer literacy in Microsoft Office, especially Word, PowerPoint, and Excel
financial management skills including budget management, expense control, and profit and loss analysis
strong people management skills including coaching, motivating, delegating, scheduling, and relationship-building
weekend availability required

Job Duties

Participate in the preparation of the annual department operating budget and financial plans
monitor budget and control expenses with a focus on labor costs and guest consumed items
identify additional sales opportunities to enhance revenue in partnership with other department heads
drive promotions and participate in revenue management
ensure all credit and financial transactions are handled in a secure manner
direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members
provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance
educate and train all team members in compliance with governmental regulations
ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties
promote teamwork and quality service through daily communication and coordination with other departments
recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions according to company policies
ensure all guest rooms and common areas are cleaned, vacuumed, and properly prepared according to anticipated business volume and hotel/brand standards
notify engineering immediately of any maintenance and repair needs
establish and achieve quality and guest satisfaction goals
respond in a courteous and prompt manner to all guest questions, complaints, and/or requests to ensure a high level of guest satisfaction
analyze guest insights to identify and meet customer expectations and build on guest loyalty
manage on-site security program and manage inventory and equipment to ensure needed items are replenished timely while minimizing waste
organize and promote health and safety training for departments under oversight and ensure team members work safely
manage all aspects of revenue generation
use strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue
collaborate with sales and marketing team
maintain confidentiality of all guest information and pertinent hotel data
keep accurate and complete records of reservations, messages, and other required information
adjust rate specials and discrepancies
perform other duties as assigned
may serve as manager on duty