Rooms Director

Kimpton Hotels is a renowned boutique hotel brand born from a San Francisco entrepreneurial spirit, committed to creating heartfelt and human connections that enhance the lives of employees, guests, and communities alike. Founded in 1981 by Bill Kimpton, the brand was established in rebellion against impersonal, generic hospitality experiences that leave people feeling disconnected. Instead, the focus was placed on fostering environments where authenticity and genuine interaction could flourish. This culture persists today, emphasizing the importance of individuality, creativity, and self-leadership among its team members. Employees are encouraged to bring their diverse backgrounds, unique talents, and vibrant personalities to work, making the workplace lively, empowering, and genuinely exceptional. At Kimpton Hotels, every individual has the opportunity to improve lives in their own meaningful way, driven by a collective passion to make a positive impact on coworkers, guests, owners, and the surrounding communities.

The Director of Rooms role at Kimpton Hotels plays a critical part in maintaining the high standards of guest service that define the brand's guest experience. This position is essential in leading all Front Office and Housekeeping operations, including departments like Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit. The Director of Rooms is responsible for ensuring that these departments deliver extraordinary guest experiences while adhering to financial guidelines established by hotel management. This leadership role requires coordinating and supervising multiple departments, maintaining property interfaces, overseeing scheduling, and participating in employee training and mentoring. Collaboration is key as the Director works closely with the Front Office Manager and Director of Housekeeping to enhance company standards, culture, and program implementations. They also indirectly supervise other departments such as Security, Engineering, and Reservations when required.

In this role, leadership extends beyond operational management to fostering a work environment that mirrors the brand’s philosophy of inclusivity and respect for diversity. The company embraces employees of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities, and backgrounds, encouraging everyone to be their authentic selves at work. Flexibility in scheduling is necessary as the position demands availability during evenings, weekends, and holidays on occasion. Candidates are expected to have a minimum of three years of management or supervisory experience in hospitality or a similar industry, with a preference for those holding a bachelor’s degree. Proficiency with technology platforms such as Opera and Microsoft Office Suite is preferred, and strong communication and diplomacy skills are essential for handling difficult situations professionally and with integrity.

Kimpton Hotels is not just a place to work; it’s a place where individuals lead themselves, make meaningful connections, and contribute to a shared success that values genuine human interactions. Those joining the Kimpton family will find a culture that nurtures authentic self-expression and rewards initiative while maintaining a warm and welcoming atmosphere for guests and employees alike.