Rooms Controller - Conrad Indianapolis

Conrad Indianapolis is a premier luxury hotel situated in the heart of downtown Indianapolis. Known as the city’s first true luxury hotel and the only Forbes recommended hotel in Indiana, this 23-story tower boasts 247 elegantly appointed guest rooms, 15,000 square feet of flexible meeting space, and two renowned food and beverage outlets: The Capital Grille and The Lounge, complemented by convenient in-room dining options. As the home of the city’s only hotel spa and with direct skywalk access to The Arts Garden and The Indiana Convention Center, Conrad Indianapolis provides both guests and staff with seamless connections to key city landmarks and events. The hotel’s dedication to sophisticated hospitality and guest satisfaction has positioned it as a leader within the hospitality industry and a distinguished member of the Hilton portfolio.

The available role of Rooms Controller is a vital position within the Front Office team at Conrad Indianapolis. This opportunity allows individuals to advance their career within a Fortune 500 company recognized globally for its luxury brand and exceptional service standards. The Rooms Controller plays an essential role in managing the logistics of group bookings and pre-arrival arrangements, ensuring a smooth and memorable guest experience from the moment of reservation through check-in. Responsibilities include creating and maintaining group blocks, preparing room assignments and billing details accurately, managing guest communication prior to arrivals, and balancing room inventory to meet demand dynamically. The role requires a keen eye for detail, strong organizational skills, and the ability to deliver personalized service that enhances guest satisfaction. Additionally, the Rooms Controller interacts with guest services by handling inquiries, bookings, and resolving any issues that arise, maintaining the high standards expected by Conrad Indianapolis.

Joining the Conrad Indianapolis team means working in a culture that values clear goals, open communication, and data-driven decision-making processes. The hotel emphasizes leadership development, teamwork, and accountability within a supportive environment that rewards exceptional performance. Hilton, the parent company, is committed to the wellbeing of its team members, offering unmatched perks and benefits designed to support both personal and professional growth. Some of these benefits include exclusive travel discounts, stock purchase opportunities, paid parental leave, mental health resources, generous paid time off, and comprehensive health and welfare plans. Hilton's workplace culture has consistently earned acclaim on prestigious platforms such as the World’s Best Workplaces list by Great Place to Work and Fortune, reflecting its dedication to creating an excellent working environment.

For those passionate about hospitality, this role is an exciting chance to be part of a globally recognized brand where exceptional guest experiences are crafted daily. The Conrad Indianapolis Rooms Controller position not only requires operational excellence but also encourages team members to embody Hilton’s core values of integrity, leadership, ownership, and a commitment to making a lasting impact in every moment. Whether you are an experienced professional or looking to grow your career in luxury hospitality, this opportunity provides the tools, culture, and support needed to thrive.