Rooms Controller - Conrad Indianapolis

Conrad Indianapolis is a landmark luxury hotel located in the heart of downtown Indianapolis. Founded as the city’s first true luxury hotel and renowned as the only Forbes recommended hotel within the state, the Conrad Indianapolis presents a distinguished blend of elegance, comfort, and exceptional service. This 23-story tower boasts 247 guest rooms, alongside 15,000 square feet of flexible meeting space designed for various events, catering to both business and leisure travelers. The hotel features exclusive dining options including The Capital Grille and The Lounge, as well as the convenience of in-room dining, ensuring guests can enjoy a wide array of culinary experiences within the premises. The property is also home to Indianapolis’ only hotel spa, promising relaxation and rejuvenation for guests who seek wellness and indulgence during their stay. Connected by an indoor skywalk to The Arts Garden and Indiana Convention Center, Conrad Indianapolis provides seamless downtown accessibility, positioning itself as a prime location for meetings, conferences, and urban exploration.

Joining the Conrad Indianapolis means immersing yourself in a workplace renowned for its clear goals, open communication, and a data-driven approach supported by Hilton’s advanced systems and strong ownership partnerships. The culture focuses on leadership development and recognizes individual and team achievements, providing an enriching environment for career growth. As part of the Hilton family, one of the most respected names in hospitality, team members benefit from extensive training, career advancement opportunities, and a supportive atmosphere dedicated to nurturing talent and service excellence.

The Role: Rooms Controller

The Rooms Controller position offers an exciting opportunity to play a pivotal role within the Front Office team. This role centers around managing group booking logistics, ensuring smooth pre-arrival processes, and delivering exceptional guest experiences from start to finish. As a Rooms Controller, you will oversee the creation and maintenance of group blocks, rooming lists, and billing details, as well as manage accommodations for special requests that contribute to a seamless arrival experience for guests. Effective communication is critical, as you will lead the guest messaging process by sending timely pre-arrival texts and responding to inquiries promptly.

Inventory management is another crucial aspect of this role, where you will continuously monitor and adjust room availability for both the current day and a 14-day forecast window, balancing demand and supply to maximize occupancy and revenue. The role demands a proactive approach to VIP and suite reservations, seeking opportunities to enhance guest satisfaction through personalized service. Additionally, you will assist the guest services team by handling phone calls, logging guest requests, facilitating bookings, and resolving issues to uphold the hotel’s high service standards.

The ideal candidate thrives in a dynamic, fast-paced environment and embodies Hilton’s core values including integrity, leadership, teamwork, ownership, and a sense of urgency. This position is more than just managing rooms—it is about creating memorable, welcoming experiences where every interaction counts. By joining Conrad Indianapolis as a Rooms Controller, you are stepping into a role that not only supports the operational excellence of a luxury hotel but also contributes directly to an award-winning workplace culture that prioritizes employee wellbeing and guest satisfaction. This is a full-time opportunity within a Fortune 500 company, offering comprehensive benefits, career development, and the chance to be part of a globally recognized brand in hospitality.