Rooms Controller

Westin Bellevue is a distinguished hotel located in the vibrant city of Bellevue, Washington. As part of the globally recognized Westin brand under Marriott International, the hotel is committed to delivering exceptional guest experiences and fostering a culture of wellness and inclusivity. The property combines modern amenities with a welcoming atmosphere, creating an ideal environment for both business and leisure travelers. At Westin Bellevue, guests are empowered to be the best version of themselves while enjoying a stay marked by comfort, health, and rejuvenation.

The role available is a full-time, non-management position within the Rooms & Guest Services Operations category. This position is centered around guest services and front desk operations at Westin Bellevue, tasked with supporting the seamless, high-quality experience that guests expect from the brand. The hourly pay rate for this position is $29.40, reflective of the importance placed on customer service quality and professionalism. Candidates with open availability are preferred to meet the dynamic scheduling demands of the hospitality industry.

In this role, the individual will handle room assignments according to guest requests and preferences wherever possible, facilitating a personalized stay. Responsibilities include pre-registering selected guests, preparing their key packets, and coordinating check-in procedures for incoming groups. The role necessitates attention to detail by examining and following up on room change requests or early check-outs and communicating status updates to relevant staff. Managing daily cancellations and reservations, auditing rooms that are out of service, and ensuring room rates comply with market standards while documenting any exceptions add to the scope of duties.

Further, the position requires verifying and adjusting guest billing, maintaining accurate guest records, and processing check-in and check-out documentation efficiently. The activation of room keys, securing valid payments, and identifying overbooked or duplicate reservations are crucial tasks. The incumbent prepares daily reports and follows up with guests to ensure their requests or issues have been satisfactorily resolved. Professional communication skills are essential as the role involves handling messages accurately and coordinating with other departments to meet guest needs.

Maintaining company policies, a professional appearance, confidentiality of proprietary information, and the protection of company assets are stringent requirements of this role. The position promotes a service mindset by encouraging staff to recognize guests according to company standards, anticipate their service needs, and assist guests with disabilities. Clear, professional communication and adept telephone etiquette are also fundamental.

Further emphasis is placed on teamwork and positive work relationships, supporting collective goals, safety, and quality standards. The physical demands include standing or walking for extended periods and handling light lifting tasks up to 10 pounds. The role also involves inputting and locating information using computer systems and Point of Sale (POS) systems. Reasonable additional duties may be assigned by supervisors in alignment with operational requirements.

Westin Bellevue values diversity, equity, and inclusion, promoting a welcoming workplace that celebrates the diverse backgrounds and experiences of its associates. This organization is an equal opportunity employer committed to non-discrimination based on disability, veteran status, or other legally protected characteristics. Full-time employees benefit from a comprehensive compensation package including a 401(k) plan, stock purchase plan, Marriott property discounts, travel benefits, employee assistance program, childcare discounts, and eligibility for paid sick leave and holidays in accordance with Washington state labor laws.

Additional benefits for full-time staff encompass medical, dental, and vision coverage, flexible spending accounts for healthcare and dependent care, life and disability insurance, accident insurance, adoption expense reimbursement, paid parental leave, and educational assistance. Westin Bellevue encourages employees to adopt wellness practices both in and outside the workplace, aligning with the brand’s mission to be a leader in hospitality wellness and ensuring that team members are supported in being their healthiest and most fulfilled selves.

This position presents an exciting opportunity for individuals passionate about hospitality, guest service excellence, and contributing to a culture that values wellbeing and diversity. Westin Bellevue invites enthusiastic candidates who embody these values and are ready to develop their careers within a respected global hotel brand to apply and become part of an incredible worldwide team committed to helping both guests and employees thrive.