Rooms Controller

Marriott International is a globally renowned hospitality company recognized for its commitment to delivering exceptional guest experiences across a diverse portfolio of hotel brands. Among its luxury offerings, JW Marriott stands out with over 100 elegant hotels located in iconic cities and exclusive resort destinations worldwide. The company prides itself on fostering a welcoming, inclusive work environment that values diversity, equity, and inclusion, making it a leader in the hotel industry. Marriott International actively promotes equal employment opportunities without discrimination and ensures an accessible workplace where all employees can thrive.

The JW Marriott brand emphasizes luxury, authenticity, and innovation, offering both guests and employees an unparalleled experience. JW Marriott believes that employee happiness directly translates to guest satisfaction; thus, it invests heavily in employee development, recognition, and holistic well-being. Working at JW Marriott provides a unique opportunity to be part of a global community where camaraderie, passion, and a sense of purpose drive the workforce.

This particular role within JW Marriott is a full-time, non-management position located in Portland, Oregon, within the Rooms and Guest Services Operations department. The role focuses on front-line guest services, specifically related to room assignments, guest check-ins and check-outs, reservation management, and daily operational tasks that ensure smooth hotel functioning. The position requires checking guests in as per their preferences, preparing key packets, and coordinating group arrivals. Attention to detail is crucial as the employee must manage room changes, confirm reservations, monitor room availability, and handle billing adjustments.

The employee is also responsible for ensuring compliance with company policies, maintaining confidentiality, and protecting hotel assets. This role demands clear and professional communication skills for interacting with guests and staff, managing incoming messages, and collaborating with multiple departments. Physical activity may involve standing, walking, and minor manual handling of items. The ability to use computer systems and Point of Sale (POS) tools effectively is necessary.

Marriott International fosters a culture where every team member is empowered to contribute to a shared goal of delivering a remarkable hospitality experience. The company’s values resonate through every aspect of the job, encouraging employees to model professional behavior, mentor peers, support teamwork, and uphold quality and safety standards. This position offers a comprehensive work environment where employees can develop skills, engage with diverse teams, and grow within a globally respected organization.