Rooms Controller

Westin, a premium brand under Marriott International, is renowned for its commitment to guest well-being and exceptional service in the hospitality industry. Situated in the heart of Washington, D.C., at 999 9th St NW, this vibrant hotel provides a welcoming atmosphere that combines comfort, luxury, and wellness-centric experiences for its guests. Marriott International, a global leader in hospitality, is dedicated to fostering an inclusive workplace culture where diversity and unique backgrounds of associates are celebrated. The company is an equal opportunity employer committed to non-discrimination and seeks dedicated professionals who embody their values and contribute to a positive guest experience.

The role available at Westin is a full-time, non-management position within the Rooms and Guest Services Operations category, focusing on front office responsibilities as a Rooms Controller. Offering an hourly pay range from $23.77 to $31.70, this position involves a dynamic blend of administrative, coordination, and customer service tasks aimed at enhancing the guest experience from check-in to check-out. The Rooms Controller is a key player in ensuring smooth front office operations by managing room assignments based on guest preferences, processing pre-registrations, organizing check-in procedures for groups, and maintaining accurate records of reservations and billing. This position demands excellent communication skills, a strong attention to detail, and the ability to interact professionally with guests and team members.