Rooms Controller

The hiring establishment is Gaylord Hotels, a distinguished brand under Marriott International, renowned for its exceptional hospitality and dedication to creating memorable experiences for guests. Located at 1000 H St, Chula Vista, California, this hotel operates as part of Marriott's prestigious portfolio, epitomizing the company's commitment to quality service, innovation, and guest satisfaction. Gaylord Hotels are celebrated for their expansive meeting spaces, thoughtful programming, and a culture that values creativity, entrepreneurship, and heartfelt service. As a full-time, non-management role based onsite, this position offers a competitive pay rate of $27.00 per hour, appealing to individuals seeking steady employment in the vibrant hospitality industry.

The role in question focuses on guest services operations within the Rooms division, emphasizing front desk responsibilities and guest interaction. The primary function is to ensure seamless and efficient check-in and check-out experiences for guests, tailored to their preferences whenever possible. This includes assigning rooms per guest requests, pre-registering designated guests, and preparing key packets. The position also involves coordinating check-in and pre-registration for large groups, confirming reservations and cancellations, and monitoring room status such as out-of-order rooms and rate accuracy. An essential aspect is verifying and adjusting guest billing, securing valid payment methods, and managing guest paperwork.

A key part of the job is guest relations, where the individual acts as the welcoming face of the hotel, adhering to company service standards to anticipate and respond to guest needs. The role demands excellent communication skills, both verbal and written, to handle guest inquiries, relay messages accurately, and coordinate with various departments to ensure a cohesive guest experience. Attention to detail is critical when reviewing daily reports, conducting duplicate reservation checks, and blocking rooms as necessary.

This position requires physical stamina as it involves standing, sitting, or walking for extended periods, as well as the ability to handle objects weighing up to 10 pounds. Operating computer and point-of-sale systems is also integral to the daily workflow. The work environment encourages a professional appearance and the maintenance of confidentiality concerning proprietary information.

Working at Gaylord Hotels means joining a community of STARs—staff who are adventurous, innovative, and committed to excellence. The company places a high value on diversity, equal opportunity, and a supportive team atmosphere. Employees are empowered to grow their careers within the extensive Marriott International network, offering vast opportunities beyond the typical hotel job. This position fits perfectly for individuals with a high school diploma or GED equivalent and less than one year of related experience seeking to embark on a rewarding path in the hospitality field with room for advancement.