Rooms Controller

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences and fostering inclusive work environments. Among its prestigious portfolio is the Autograph Collection, a unique group of independent 4 and 5-star hotels. Each property in this collection is carefully selected for its distinct quality, originality, and bold character, offering travelers a wide range of memorable and personalized experiences tailored to their adventurous spirit and individual style. The portfolio of Autograph Collection hotels caters primarily to "The Individualist," a discerning traveler who values unique, story-worthy experiences over conventional accommodations. This traveler seeks out Autograph Collection hotels not only for leisure but also for business, appreciating that these hotels represent much more than just a place to rest. At the core of Marriott International’s philosophy is its dedication to equal opportunity employment, welcoming diversity and fostering a culture that celebrates the myriad talents and backgrounds of its associates. Marriott actively promotes a workplace free of discrimination based on disability, veteran status, or any other protected characteristics under applicable laws. The company’s integrity extends to considering qualified applicants with criminal histories as per federal, state, and local regulations, emphasizing a truly inclusive approach to building its teams.

This opportunity is based in Newport Beach, California at one of the distinguished Autograph Collection properties. The position is full-time and non-management, offering a competitive salary of $29.65 per hour. In this role, the successful candidate will be entrusted with handling various aspects of room assignments, guest registration, and front desk operations to ensure guests receive the highest standards of hospitality. Responsibilities include assigning rooms according to client preferences whenever possible, pre-registering guests, preparing room key packages, and coordinating check-in and pre-registration procedures for arriving groups. The role requires meticulous attention to detail in managing room changes, confirmation of reservations and cancellations, monitoring out-of-service rooms, and adjusting billing to conform with market standards and internal documentation requirements. The candidate will be responsible for processing guest check-in and check-out records, activating room keys, managing payment collections, and ensuring the accuracy of room allocation and reservation records. Daily tasks include preparing reports, following up with guests to resolve any concerns to their complete satisfaction, and handling communications efficiently by registering and transmitting messages clearly and completely.

The role also demands adherence to Marriott's rigorous policies, including maintaining a professional appearance in uniform, protecting company confidentiality, and safeguarding property assets. A key aspect is delivering exceptional guest service by anticipating and meeting guest needs, assisting guests with disabilities, and using clear professional language in all communications. Coordination with other departments, mentoring peers, promoting a positive work environment, and upholding quality security standards are also essential. Physical requirements include the ability to stand, sit, or walk for extended periods, operate computer systems and point-of-sale software, and handle light lifting of up to 10 pounds. This position is ideal for individuals who are customer-service oriented, detail-driven, and eager to contribute to a team that strives for excellence in the hospitality industry. Marriott International’s Autograph Collection is not just a place of employment but a platform for personal and professional growth, where employees are encouraged to become their best versions within an incredible global team.